Summary
Overview
Work History
Education
Skills
Accomplishments
Community Engagement
Timeline
Generic

Art Emsley

Albuquerque

Summary

Experienced retail leader ready to drive operational excellence and customer satisfaction. Proven ability to lead teams, optimize store performance, and adapt to changing demands. Strong communication skills, strategic planning, and inventory management expertise. Reliable collaborator focused on achieving results and fostering positive work environment.

Overview

17
17
years of professional experience

Work History

Store Director

Schwazze
06.2020 - Current
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Organized special events within the store to drive foot traffic and increase overall revenue potential.
  • Assisted with hiring, training and mentoring new staff members.
  • Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Approved regular payroll submissions for employees.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.

Front Desk Manager

Sleep Inn
03.2008 - 06.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

West Mesa
Albuquerque, NM
05-2002

Skills

  • Sales leadership
  • Vendor relationship development
  • Staff leadership
  • Brand awareness
  • Business development
  • People management
  • Marketing
  • Store operations
  • Strategic planning
  • Retail management
  • Inventory oversight
  • Inventory control
  • Strategic thinker
  • POS systems
  • Customer service

Accomplishments

  • Managed a store that exceeded company expectations in every category
  • Awarded for community engagement
  • Hit bonus targets

Community Engagement

I have been active in the community to promote and drive sales with customer engagement and was recognized for this my first year as Store Director.

Timeline

Store Director

Schwazze
06.2020 - Current

Front Desk Manager

Sleep Inn
03.2008 - 06.2020

High School Diploma -

West Mesa

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Art Emsley