Pamela Williams
Customer Service Representative
Dover,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Customer Service Representative Insurance
USAA
Tampa, Florida
03.2024 - Current
- Facilitate the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Community Manager
Equity Lifestyle Properties
Lakeland, FL
05.2019 - 03.2024
- Issue residency applications verifying employment, income and residency to ensure files are complete and accurate.
- Multitask daily to balance office duties and residents' requests and concerns to maintain a beautiful park welcoming both residents and guests.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Administrative Assistant
Equity Lifestyle Properties
Valrico, Florida
06.2016 - 05.2019
- Assisted the Community Manager in marketing, advertising and showing available properties to achieve 100% occupancy /delinquency goals, financial management and expense control at Featherock.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted the Community Manager in receiving a 99% Property Audit Score for 2018.
Customer Relations Representative
LEXUS of TAMPA BAY
Tampa, FL
01.2015 - 06.2016
- Achieving 100% consumer feedback through phone contact to ensure all concerns or issues were addressed and customers were satisfied with service.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Post Closer
James R Gardner, LLC
Richmond Hill , GA
05.2003 - 10.2014
- Corrected and verified legal language to ensure mortgage and promissory notes meet industry standards for legal filing.
- Crossed checked and completed loan documents for accuracy to verify loan numbers before sending them to lenders for approval.
- Developed, sorted, and shipped executed, notarized mortgage documents to county for recording.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
Real Estate Agent
Century 21 Ways Station
Richmond Hill, GA
03.2007 - 10.2010
- Achieved listing agent of the month within 90 days with agency among twenty other assigned agents.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Skills
Office administration
Administrative support
Data entry
Computer skills
Filing
Microsoft Excel
Microsoft Word
Clerical support
Document control
Problem-solving
Customer service
Certification
Property & Casualty License
Timeline
Customer Service Representative Insurance
USAA
03.2024 - Current
Community Manager
Equity Lifestyle Properties
05.2019 - 03.2024
Administrative Assistant
Equity Lifestyle Properties
06.2016 - 05.2019
Customer Relations Representative
LEXUS of TAMPA BAY
01.2015 - 06.2016
Real Estate Agent
Century 21 Ways Station
03.2007 - 10.2010
Post Closer
James R Gardner, LLC
05.2003 - 10.2014
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