T’kaiah Jones
Stockton,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Personal care aide with experience of supporting patients with activities of daily living.
Overview
4
4
years of professional experience
Work History
Respite Care Provider
Pacific Homecare Services
Stockton, California
02.2024 - Current
- Provided support to families of individuals with disabilities.
- Assisted in developing and implementing individualized care plans for clients.
- Developed positive relationships with clients, their families, and other involved parties.
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
Sales Associate
Macys Department Store
Pleasanton, California
05.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures and customer services.
Medical Receptionist
Rawlinson Chiropractic
Tracy, California
12.2022 - 04.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Customer Service Representative
Areotek
Modesto, California
11.2020 - 02.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
One Harmony
Tracy, CA05-2020
Some College (No Degree) - Medical Reception
UEI College
Stockton, CASkills
- Emergency Response
- Team Management
- Microsoft Office
- Critical Thinking
- Active Listening
- HIPAA Compliance
- Data Entry
- CPR
- Calm and level-headed under duress
Timeline
Respite Care Provider
Pacific Homecare Services
02.2024 - Current
Sales Associate
Macys Department Store
05.2023 - 02.2024
Medical Receptionist
Rawlinson Chiropractic
12.2022 - 04.2023
Customer Service Representative
Areotek
11.2020 - 02.2021
High School Diploma -
One Harmony
Some College (No Degree) - Medical Reception
UEI College