T'Kara L. Williams
Wichita,KS
Summary
Highly-skilled Client Consultant with background in driving client satisfaction and improving business performance. Experience includes identifying client needs, developing innovative solutions, and providing strategic consulting services. Strengths lie in communication skills, problem-solving ability, and deep knowledge of industry trends. Previous work has resulted in significant improvements in client relationships and operational efficiencies.
Overview
9
9
years of professional experience
Work History
Expert Care Representative
T-Mobile
Wichita, KS
10.2023 - Current
- Explained features and benefits of products or services to customers.
- Maintained detailed records of customer interactions in customer relations management database.
- Assisted customers with account information, billing inquiries, and product and service questions.
- Performed administrative tasks such as filing documents, preparing reports.
Contact Representative
Internal Revenue Service, IRS
Kansas City, MO
05.2023 - 09.2024
- Verified customer information and updated records accordingly.
- Greeted customers and provided them with assistance upon request.
- Maintained strong call control and quickly worked through scripts to address problems.
- Consulted with customers to resolve service and billing issues.
- Navigated through computer systems to review information and respond appropriately to callers.
Member Service Consultant
Community America Credit Union
Blue Springs, MO
04.2021 - 04.2023
- Processed new accounts, loan applications and other transactions accurately and efficiently.
- Verified account balances using various computer systems.
- Identified cross-selling opportunities to increase revenue for the organization.
- Developed relationships with customers through providing superior customer service.
Mobile Care Representative
Charter Spectrum
Kansas City, MO
06.2019 - 08.2021
- Assisted customers with account information, billing inquiries, and product and service questions.
- Advised customers on appropriate action needed when faced with difficult situations.
- Researched complex problems using available resources to resolve customer issues quickly and accurately.
- Collaborated with cross-functional teams such as sales, technical support, marketing to ensure quality customer service delivery standards are met.
Customer Service Representative
Protection 1 (ADT)
Wichita, KS
07.2017 - 10.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Technical Support
Cox Communications
Wichita, KS
06.2015 - 05.2017
- Provided technical support in troubleshooting system issues.
- Provided technical support to customers regarding setup issues.
- Provided technical support to customers regarding product information.
- Provided technical support for customers with service issues.
Education
Cowley County Community College And Area Vocational-Technical School
Arkansas City, KS05-2021
Skills
- Customer Service
- Problem-Solving
- Data Entry
- Client Education
- Account Management
- Payment Processing
- Technical Support
- Administrative Support
References
References available upon request.
Timeline
Expert Care Representative
T-Mobile
10.2023 - Current
Contact Representative
Internal Revenue Service, IRS
05.2023 - 09.2024
Member Service Consultant
Community America Credit Union
04.2021 - 04.2023
Mobile Care Representative
Charter Spectrum
06.2019 - 08.2021
Customer Service Representative
Protection 1 (ADT)
07.2017 - 10.2018
Technical Support
Cox Communications
06.2015 - 05.2017
Cowley County Community College And Area Vocational-Technical School