Summary
Overview
Work History
Education
Skills
Timeline
Generic

T'Kaysha Krouser

Villa Rica,GA

Summary

Experienced Accounts Payable Manager with 5 years of experience managing daily accounts payable operations. Expertise in overseeing invoicing, vendor relations, payment processing and employee relations. Successful in reconfiguring workflow and staff responsibilities to improve efficiency. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Accounts Payable Manager/Purchasing Specialist

AVW Inc.- Max
05.2015 - Current
  • Managed accurate and timely processing of over 500 invoices per month.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Improved vendor relationships through timely payments and clear communication of company policies.
  • Collaborated with other departments to resolve billing issues promptly and maintain accurate financial records.
  • Managed a team of accounting staff, providing guidance and support to ensure accurate financial reporting.
  • Partnered with finance team to complete month-end accruals and account reconciliations.
  • Supported audit processes with well-organized documentation of accounts payable transactions, minimizing errors or discrepancies found during audits.
  • Streamlined invoice processing by adopting electronic invoicing and payment systems.
  • Developed and maintained strong working relationships with suppliers, ensuring timely resolution of disputes.
  • Searched for hard-to-find items and found high-quality, reliable vendors.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Maintained documentation for all purchases.
  • Analyzed and reported on inventory levels to determine purchasing requirements.
  • Coordinated with quality assurance teams to address product defects or non-compliance issues promptly, protecting organizational reputation.
  • Led vendor onboarding initiatives to ensure seamless integration of new suppliers into established procurement processes.
  • Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
  • Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
  • Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.

Library Aide

Broward County Library, West Regional Library
03.2013 - 05.2015
  • Interacted with customers to assist them in using library services and programs
  • Collected fines or fees, answered questions, identified customer service needs and located missing materials
  • Assisted in training new employees regarding operating policies and procedures
  • Balanced cash drawer to ensure money (bills, coins, and checks) in drawer matches funds processed
  • Answers telephone and directs calls to appropriate department/staff person using excellent customer service skills
  • Operated all computers, printers, fax machines, and software applicable to the library/media center
  • Performed a variety of clerical duties, including processing and maintaining library media, verified, edited and modified customer information, and maintained schedules for use of computers.
  • Utilized computer databases to locate library materials.
  • Assisted patrons with library's computers and provided information on logging onto Internet.

Customer Service Representative

Convergys, AT&T
08.2011 - 02.2013
  • Clarified customer requirements and confirm understanding of requirements or problem
  • Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
  • Effectively managed large amounts of incoming calls and built sustainable relationships of trust through open and interactive communication
  • Kept records of customer interactions and processed customer accounts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Dave Thomas Education Center
Coconut Creek, FL
06.2011

Skills

  • Account Reconciliation
  • Accounts Payable Software
  • Team Oversight
  • Relationship Building
  • Quality Assurance
  • Proficient in Microsoft Office
  • Training and mentoring
  • Quality Control
  • Invoice auditing
  • Purchase Order Management
  • Invoice Processing
  • General ledger accounting
  • Vendor Relationship Management
  • Entry verification

Timeline

Accounts Payable Manager/Purchasing Specialist

AVW Inc.- Max
05.2015 - Current

Library Aide

Broward County Library, West Regional Library
03.2013 - 05.2015

Customer Service Representative

Convergys, AT&T
08.2011 - 02.2013

High School Diploma -

Dave Thomas Education Center

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T'Kaysha Krouser