Roy Eimer
Glendale,AZ
Summary
To obtain an administrative or customer service position, that I can work from home.
Over 10 years of successful management in the retail industry. In addition to retail, I also have over 17 years of successful military service in the U.S. Army and the Army National Guard. Managed stores with more than 3000 transactions per day. Supervised and trained personnel in diverse professional technical skills. Coordinated personnel schedules and training. In-depth experience with supervision and training personnel on postal and administrative procedures; and in retail management. Computer literate. Strong oral and written communication skills. Granted a Secret security clearance by the Federal Government. Operated diverse software programs, including, but not limited to, Microsoft Windows, Word, PowerPoint, Excel, Works, and many others. Proficient in BASIC computer programming. Ability to operate any computer program with no assistance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Accounts Manager / Assistant Manager
Aaron’s Sales & Lease Ownership
08.2009 - 08.2011
- Responsible for all customer accounts. Acted as a customer counselor by reselling the benefits of timely lease agreement renewal payments. Documented all customer promises and updated customer information in the store computer system. Monitored the accuracy of customer classifications according to customer payment history and habits. Reported payment frequency changes to the General Manager based on customer payment history. Maintained updated accurate customer information. Supervised, developed and scheduled the activities of Accounts Advisers. Recommended the use of extensions and rebuilds to the General Manager for endorsement. Confirmed customer identification, collected money and obtained customers’ signature on lease agreements.
Assistant Manager
PLS Financial Services, Inc.
11.2008 - 03.2009
- In absence of the Store Manager, responsible for the day to day operations of the Loan Store, including training, scheduling, staff, customer service, and revenue. Contributed to the overall success of the company by achieving store performance objectives, through the effective managing and developing of store staff, to build revenues, provide outstanding customer service and execute operational excellence.
Customer Accounts Manager
Aaron’s Sales & Lease Ownership
10.2007 - 11.2008
- Responsible for all customer accounts. Acted as a customer counselor by reselling the benefits of timely lease agreement renewal payments. Documented all customer promises and updated customer information in the store computer system. Monitored the accuracy of customer classifications according to customer payment history and habits. Reported payment frequency changes to the General Manager based on customer payment history. Maintained updated accurate customer information. Supervised, developed and scheduled the activities of Accounts Advisers. Recommended the use of extensions and rebuilds to the General Manager for endorsement. Confirmed customer identification, collected money and obtained customers’ signature on lease agreements.
Satellite Technician
Audio Visions, Inc. (Contractor for Dish Network)
04.2007 - 08.2007
- Responsible for the installation and maintenance of satellite television systems, provided by Dish Network. Provided outstanding customer service.
Store Manager
Speedy Cash
05.2006 - 11.2006
- Contributed to the overall success of the company by achieving store performance objectives, through the effective managing and developing of store staff, to build revenues, provide outstanding customer service and execute operational excellence.
Store Manager
Circle K Stores, Inc.
06.2005 - 05.2006
- Responsible for the entire store consisting of two full time and one part time assistant manager; plus five customer service representatives. This included salaries, customer satisfaction, store operation and the work of the entire store team, including training. Ensure store team compliance to company policies; as well as procedures and standards of store operations. Weekly sales averaged around $35,000.
Assistant Manager
QuikTrip Corporation
05.2001 - 06.2005
- Responsible for the overall appearance of the store, customer satisfaction, store operation and the work of the entire shift team, including training. Ensure store team compliance to customer service policies and procedures and standards of store operations. Responsible for more than $30,000 worth of store moneys and merchandise. Scored 100 percent on the last customer service appraisal.
Supervisor, Special Actions Office
G-3 Training Command, U.S. Army
07.2000 - 04.2001
- Managed a fast paced office responsible for coordinating visits of high-level executives from all over the world. Coordination included transportation, lodging, scheduling and special requests to ensure that all protocols were met, resulting in 100% mission accomplishment. Supervised and trained personnel in technical and professional areas. Counseled personnel on professional and personal matters. Briefed new personnel on expectations and procedures. Used an electronic calendar system to maintain the organization's schedule.
Supervisor/Assistant Postal Custodian
Camp Edwards/Red Cloud Post Offices Detachment B, 509th PSB (8th Army), U.S. Army
06.1999 - 06.2000
- Supervised, trained, mentored, and counseled over 10 personnel on professional and personal matters. Maintained accountability of over $5,000 worth of postal moneys and supplies. Conducted weekly mailroom inspections of 20 separate mailrooms. Identified shortcomings and trained personnel to correct weaknesses. Counseled workers concerning their duties, performance, attitude, and professional development. Assigned work projects and evaluated job performance. Performed audits on all personnel accounts. Assisted workers in task completion. Provided guidance in personal development and individual goals.
Administration Manager
Battery A, 1/30th FA Regiment, U.S. Army
08.1995 - 06.1999
- Compiled and processed weekly status reports and personnel records for over 100 instructors and subordinates. Recognized for exceptional job performance. Created and implemented diverse office procedures that ensured delivery of information in a timely manner. Extensive experience in the use of personal computers. Prepared and maintained personnel reports and statistics for upper level management. Provided administrative services in an organization of over 500 personnel. Processed personal actions for customers. Assisted customers with requests for services such as personnel evaluations, award recommendations, leave of absence requests, and many others. Maintained personnel data and records. Scheduled briefings, training, and other functions. Awarded for outstanding service.
Administrative/Supply Clerk
HQ, 41st Area Support Group (USARSO), U.S. Army
05.1992 - 08.1995
- Maintained personnel data and records. Scheduled appointments. Supervised and maintained the government credit card program. Developed good written and verbal communication skills. Accounted for office equipment and supplies.
Administrative Clerk
HHC, 35th Support Command (DISCOM), MOARNG
01.1990 - 05.1992
- Performed various office tasks such as record keeping, drafting correspondence, maintaining files, and assisting customers. Gathered, sorted, and distributed mail and other correspondence. Maintained personnel data. Proficient in office organization.
Education
Diploma -
Fort Osage Senior High
Independence, MO01.1988
Continuing Studies - College Algebra
Florida State University
01.1995
Continuing Studies - undefined
Evangelistic Ministries, Central Bible College
Springfield, MO01.1989
Certificate - Word Processing I/II
Fort Osage Area Vo-Tech School
Independence, MO01.1988
Skills
- Account management
- Cash flow management
- AP and AR management
- Month-end reporting
Accomplishments
- Customer Accounts Manager / Assistant Manager at Aaron’s Sales & Lease Ownership (August 2009 – August 2011)
- Assistant Manager at PLS Financial Services, Inc. (November 2008 – March 2009)
- Customer Accounts Manager at Aaron’s Sales & Lease Ownership (October 2007 – November 2008)
- Satellite Technician at Audio Visions, Inc. (Contractor for Dish Network) (April 2007 – August 2007)
- Store Manager at Speedy Cash (May 2006 – November 2006)
- Store Manager at Circle K Stores, Inc. (June 2005 – May 2006)
- Assistant Manager at QuikTrip Corporation (May 2001 – June 2005)
- Supervisor, Special Actions Office at G-3 Training Command, U.S. Army (July 2000 - April 2001)
- Supervisor/Assistant Postal Custodian at Camp Edwards/Red Cloud Post Offices Detachment B, 509th PSB (8th Army), U.S. Army (June 1999 - June 2000)
- Administration Manager at Battery A, 1/30th FA Regiment, U.S. Army (August 1995 - June 1999)
- Administrative/Supply Clerk at HQ, 41st Area Support Group (USARSO), U.S. Army (May 1992 - August 1995)
- Administrative Clerk at HHC, 35th Support Command (DISCOM), MOARNG (January 1990 - May 1992)
Certification
- Certificate, Notary Public (2006), Phoenix, AZ.
- Various military certificates available upon request.
Timeline
Customer Accounts Manager / Assistant Manager
Aaron’s Sales & Lease Ownership
08.2009 - 08.2011
Assistant Manager
PLS Financial Services, Inc.
11.2008 - 03.2009
Customer Accounts Manager
Aaron’s Sales & Lease Ownership
10.2007 - 11.2008
Satellite Technician
Audio Visions, Inc. (Contractor for Dish Network)
04.2007 - 08.2007
Store Manager
Speedy Cash
05.2006 - 11.2006
Store Manager
Circle K Stores, Inc.
06.2005 - 05.2006
Assistant Manager
QuikTrip Corporation
05.2001 - 06.2005
Supervisor, Special Actions Office
G-3 Training Command, U.S. Army
07.2000 - 04.2001
Supervisor/Assistant Postal Custodian
Camp Edwards/Red Cloud Post Offices Detachment B, 509th PSB (8th Army), U.S. Army
06.1999 - 06.2000
Administration Manager
Battery A, 1/30th FA Regiment, U.S. Army
08.1995 - 06.1999
Administrative/Supply Clerk
HQ, 41st Area Support Group (USARSO), U.S. Army
05.1992 - 08.1995
Administrative Clerk
HHC, 35th Support Command (DISCOM), MOARNG
01.1990 - 05.1992
Continuing Studies - College Algebra
Florida State University
Continuing Studies - undefined
Evangelistic Ministries, Central Bible College
Certificate - Word Processing I/II
Fort Osage Area Vo-Tech School
Diploma -
Fort Osage Senior High