T’Keisha St.Remy
Dania Beach,FL
Summary
Hardworking Customer Service Representative with 11 years of experience working with Wireless service, Cable, Internet, Microsoft Office and more. Trained in project and time management with extensive knowledge of Telecommunications and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
13
13
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Representative Team Lead
AT&T
Sunrise, FL
09.2017 - 03.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Managed over 50 customer calls per day.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Consultative Sales Associate
SEARS, Coral Gables
Miami, Florida
09.2016 - 08.2017
- Ranked top 5% in sales each consecutive month employed
- Identify customer needs and provides appropriate solutions using approved selling practices and guidelines.
- Understand website navigation, and proactively used technology in order to facilitate customer experience and provide customer solutions when product is not available in store.
- Maintain current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs.
Retail Sales Associate/ Department Lead/Supervisor
KMART
St. Croix, US Virgin Islands
10.2013 - 09.2016
- Acquired 80 new customers, generating 30% of team revenue.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Documents sale by creating or updating customer profile records.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Solved customer challenges by offering relevant products and services.
Office Administrative Assistant
University Of The Virgin Islands
St. Croix, US Virgin Islands
09.2012 - 09.2013
- Handled over 40 students and student applications on daily basis
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Created, updated physical records and digital files to maintain current, accurate and compliant documentation.
- Create lists, announcements of future events/seminars/student registration dates.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Office Administrative Assistant
The American Red Cross,
St. Croix , US Virgin Islands
11.2010 - 04.2011
- Making travel and meeting arrangements and filing.
- Provide support for financial transactions in all aspects of station operations including biweekly transmission of data to nation headquarters.
- Provide direct support to designated Red Cross programs, including logistical duties, such as scheduling classes, ordering supplies, collecting and processing course fees and coordinating instructors.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed accounts payable and receivable for 1 office grossing $55,000 per year.
Education
No Degree - Business
University Of The Virgin Islands
St. Croix, VI 01.2012 - Current
Diploma -
St. Croix Central High School
St. Croix, US Virgin Islands 01.2008 - 01.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Time Managementundefined
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative Team Lead
AT&T
09.2017 - 03.2021
Consultative Sales Associate
SEARS, Coral Gables
09.2016 - 08.2017
Retail Sales Associate/ Department Lead/Supervisor
KMART
10.2013 - 09.2016
Office Administrative Assistant
University Of The Virgin Islands
09.2012 - 09.2013
No Degree - Business
University Of The Virgin Islands
01.2012 - Current
Office Administrative Assistant
The American Red Cross,
11.2010 - 04.2011
Diploma -
St. Croix Central High School
01.2008 - 01.2012
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