TKEYAH BLAKE
Harrisburg,PA
Summary
Results-oriented professional with diverse experience in customer service, healthcare support, security, retail, and direct care. Expertise in addressing customer needs, maintaining accurate records, ensuring safety compliance, and thriving in fast-paced environments. Demonstrates strong communication, teamwork, organization, and conflict resolution skills.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Home Health Aide (HHA)
Aveanna Healthcare
07.2024 - Current
- Provide daily living assistance and structured support to pediatric clients.
- Monitor behaviors and report changes to supervisors while maintaining accurate care documentation.
- Assist with meal preparation, personal care, activities of daily living, and a safe environment.
Security Guard
Schaad Detective Agency
York, PA
05.2020 - 04.2024
- Provided visible security presence, monitored CCTV, controlled access points, and conducted routine patrols.
- Responded to alarms, disturbances, and emergency situations while following safety procedures.
- Prepared detailed incident and daily activity reports and communicated effectively with staff and visitors.
- De-escalated conflicts using calm communication and sound judgment.
Home Caregiver / Home Health Support
Multiple Agencies
10.2017 - 05.2021
- Provided in-home support, companionship, mobility assistance, and activities of daily living.
- Monitored vital signs and documented patient health updates.
- Provided medication reminders and coordinated transportation to medical appointments.
- Maintained clean, safe living environments and communicated client's needs to appropriate personnel.
Customer Service / Food Service
TGI Friday's
01.2015 - 10.2017
- Provided friendly and professional customer service while assisting customers with questions, orders, and requests. Handled cash and transactions accurately, maintained a clean and organized work area, prepared and served food according to company standards, followed food safety and sanitation procedures, restocked supplies, and worked efficiently in a fast-paced team environment. Resolved customer concerns professionally and ensured customers received prompt, courteous service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Private Home Caregiver
Private Clients
01.2016 - 01.2017
- Provided personalized in-home assistance, companionship, meal preparation, and daily living support.
- Maintained a safe and organized home environment and supported clients with routine needs.
- Assisted private clients with bathing, dressing, grooming, and personal hygiene
- Prepared meals and snacks following client dietary needs and preferences
- Monitored medication schedules and reminded clients of prescribed doses
Retail Associate
Marshalls
05.2014 - 01.2016
- Guided customers in selecting merchandise and addressing inquiries in a fast-paced retail environment.
- Facilitated register operations, stocked merchandise, and organized sales floor to enhance shopping experience.
- Delivered courteous customer service while managing multiple tasks and priorities effectively.
Bath Fitter | Customer Service Representative
01.2013 - 01.2014
Customer Service / Cashier
Hess Gas Station
01.2011 - 02.2013
- Provided customer service in a busy gas station and convenience-store environment.
- Handled cash and register transactions accurately and assisted customers with purchases and questions.
- Restocked merchandise, maintained cleanliness, and followed workplace safety procedures.
Education
Harrisburg High School
Harrisburg, PASkills
- Patient/Client Care
- Meal Preparation
- Emergency Response
- Safety & Risk Prevention
- Data/Incident Reporting
- Record Keeping
- Communication
- Conflict De-escalation
- Teamwork
- Time Management
- Cleaning & Organization
- Customer Service
- Cash Handling/POS
- Retail Support
- Sales Support
- Microsoft Office
- Order Picking
Personal Information
Driving License: Driver's License
Certification
Driver's License, First Aid, Emergency Response Experience, Patient Care Experience, Security & Risk Prevention
Timeline
Home Health Aide (HHA)
Aveanna Healthcare
07.2024 - Current
Security Guard
Schaad Detective Agency
05.2020 - 04.2024
Home Caregiver / Home Health Support
Multiple Agencies
10.2017 - 05.2021
Private Home Caregiver
Private Clients
01.2016 - 01.2017
Customer Service / Food Service
TGI Friday's
01.2015 - 10.2017
Retail Associate
Marshalls
05.2014 - 01.2016
Bath Fitter | Customer Service Representative
01.2013 - 01.2014
Customer Service / Cashier
Hess Gas Station
01.2011 - 02.2013
Harrisburg High School