T'Keyah Broomfield
Stone Mountain, GA,Georgia
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
01.2022 - Current
- Coordinated driver schedules to optimize ride availability and customer satisfaction.
- Implemented efficient route planning, reducing wait times for passengers.
- Trained new drivers on platform policies and best practices for service delivery.
- Analyzed performance metrics to identify areas for improvement in driver operations.
- Developed strategies to enhance driver engagement and retention through feedback mechanisms.
- Collaborated with local teams to address operational challenges and streamline processes.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
Dasher
DoorDash
09.2020 - Current
- Delivered timely food deliveries, ensuring customer satisfaction and adherence to service standards.
- Navigated routes efficiently using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding order status and delivery updates.
- Managed multiple deliveries simultaneously while maintaining focus on quality and safety.
Personal Care Assistant
Fernandina Beach Rehabilitation and Nursing
01.2023 - 03.2023
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Developed personalized care plans in collaboration with healthcare professionals to address client needs.
- Provided emotional support and companionship, fostering positive relationships with clients and families.
- Monitored client health by recording vital signs and reporting changes to medical staff promptly.
Caregiver
Visiting Angles
11.2017 - 08.2022
- Assisted clients with daily living activities, ensuring comfort and safety in their homes.
- Developed personalized care plans, addressing individual needs and preferences effectively.
- Monitored patient health, reporting changes to healthcare professionals promptly.
- Trained new caregivers on best practices and organizational protocols for client care.
- Coordinated communication between clients' families and healthcare providers for comprehensive support.
- Maintained accurate documentation of care services and client progress consistently.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Bus Monitor
Camden County Schools
02.2016 - 05.2020
- Monitored student behavior to ensure safety and compliance during transportation.
- Assisted students with special needs, fostering an inclusive environment on the bus.
- Communicated effectively with parents and school staff regarding student conduct and incidents.
- Conducted regular safety inspections of buses to identify potential hazards or maintenance issues.
- Supported drivers in managing routes efficiently, ensuring timely arrivals at schools and homes.
- Trained new bus monitors on best practices for student supervision and emergency protocols.
- Implemented behavioral management strategies to promote positive interactions among students.
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
Cashier/Customer Service Representative
Burger King
06.2014 - 07.2017
- Operated cash register, processed transactions efficiently and accurately.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring security protocols were followed.
- Collaborated with team members to manage peak hours effectively and improve workflow.
- Trained new staff on register operations and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Babysitter
Private Care
06.2014 - 11.2015
- Supervised children during playtime, ensuring safety and engagement.
- Assisted with meal preparation to promote healthy eating habits.
- Organized activities that fostered creativity and social skills development.
- Communicated effectively with parents regarding children's daily activities and needs.
- Adapted care strategies based on individual child preferences and requirements.
- Maintained a clean and safe environment for children to play and learn.
- Developed age-appropriate learning activities to stimulate cognitive growth.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
High School Diploma -
Camden County High School
Kingsland, GA05-2013
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL09-2018
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Customer service
- Active listening
- Critical thinking
- HIPAA compliance
- Patient confidentiality
- Appointment scheduling
- Early Childhood Education
Certification
CPR Certified
BLS Life support
Languages
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Watching Movies and TV Shows
- Music
- Food Tourism
- Volunteering
Timeline
Personal Care Assistant
Fernandina Beach Rehabilitation and Nursing
01.2023 - 03.2023
Uber Partner
Uber
01.2022 - Current
Dasher
DoorDash
09.2020 - Current
Caregiver
Visiting Angles
11.2017 - 08.2022
Bus Monitor
Camden County Schools
02.2016 - 05.2020
Cashier/Customer Service Representative
Burger King
06.2014 - 07.2017
Babysitter
Private Care
06.2014 - 11.2015
High School Diploma -
Camden County High School
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
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