T'keyah Flood
Staten Island,NY
Summary
Dynamic Administrative Specialist with expertise organizing key functions as a strategic partner customer across domestic markets. Recognized for skill in leveraging logic to propel business drivers forward and improve processes. Praised for contributions in inventory control and organizational planning. Inspires a leadership culture that builds a proactive and engaged team.
Overview
9
9
years of professional experience
Work History
Seasonal Stock associate
Levi’s
Manhattan, NY
09.2025 - Current
- Organized stock room to maintain efficient inventory management.
- Assisted in unloading shipments and checking product accuracy.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
Merchandise and Inventory Representative
NORDSTROM
05.2022 - 12.2024
- Magnified store presentation fashioning merchandise displays that aligned with company guidelines and standards delivering excellent customer service by assisting co-workers during busy periods or when additional support was required.
- Received monetary increase within 8 months signifying exceptional merchandising skills and organizational expertise streamlining inventory management.
- Key contributor in reaching the store ranking of the top 3 among all Nordstrom locations revitalizing apparel sales through accurate ticketing and restocking strategies.
Customer Service Representative
EZPASS
01.2021 - 05.2022
- Improved customer satisfaction resolving service and billing issues, while assisting customers with making payments or establishing payment plans to bring accounts current.
- Generated over $2M in parking violation revenue, propelling the company to the top 5 among other businesses in New York.
- Boosted company revenue resolving toll bill violations and providing compassionate customer support, leveraging strong listening skills and empathy.
Customer Service Representative
RTR FIANANCIAL SERVICES
09.2018 - 02.2020
- Championed positive customer interactions displaying robust telephone etiquette and effectively resolving challenging calls, while processing customer payments for hospital bills.
Retail Merchandiser
CENTURY 21
01.2017 - 09.2019
- Increased customer engagement implementing visual merchandising projects, moving products from the stockroom to the sales floor according to seasonal plans, and displaying signage for products and sales promotions to highlight the best deals.
Receptionist
PI FITNESS
11.2016 - 04.2018
- Ensured a positive customer experience welcoming visitors and providing assistance, while accurately processing customer payments using cash registers or point-of-sale terminals in line with company policies and procedures.
- Boosted customer satisfaction by providing friendly greetings, organizing paperwork, and maintaining clean equipment, ensuring a positive gym experience.
After School Counselor
P.S.44
09.2016 - 05.2017
- Enhanced children's learning experiences by organizing educational activities, including games and arts and crafts, and facilitating story time discussions that tied books into valuable learning opportunities.
Education
Foundations Of Digital Marketing & E-commerce - Digital Marketing & E-commerce
Google Certification 7 Course Program
01.2025 - 06.2025
High School Diploma -
Curtis High School
Staten Island, NYSkills
- Strategic Planning
- Customer Service
- Retail Management
- Office Inventory Control
- Policy & Procedures
- Workflow Planning
- Scheduling & Itineraries
- Office Software Proficiency
- Clerical Support
- Business Administration
- Data Entry
- Phone Etiquette
Websites
Timeline
Seasonal Stock associate
Levi’s
09.2025 - Current
Foundations Of Digital Marketing & E-commerce - Digital Marketing & E-commerce
Google Certification 7 Course Program
01.2025 - 06.2025
Merchandise and Inventory Representative
NORDSTROM
05.2022 - 12.2024
Customer Service Representative
EZPASS
01.2021 - 05.2022
Customer Service Representative
RTR FIANANCIAL SERVICES
09.2018 - 02.2020
Retail Merchandiser
CENTURY 21
01.2017 - 09.2019
Receptionist
PI FITNESS
11.2016 - 04.2018
After School Counselor
P.S.44
09.2016 - 05.2017
High School Diploma -
Curtis High School