Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
11
11
years of professional experience
Work History
Debt Collector
Eastern Accounts
07.2023 - Current
Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
Customer Service Representative
At&T
07.2021 - 02.2023
Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
Streamlined call center processes for improved efficiency and reduced wait times.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Caregiver/ Med Aide
Villa Of Wolfforth
11.2020 - 06.2022
Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the individual service plan.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted clients with activities of daily living, promoting independence and quality of life.
Caregiver
Daybreak
12.2017 - 10.2020
Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the individual service plan.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted clients with activities of daily living, promoting independence and quality of life.
Assistant Manager
Taco Villa
04.2013 - 11.2017
Daily scheduling, onsite training for new hires, and prepared food.
Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.