Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

T'keyah Harris

Arlington,Texas

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

11
11
years of professional experience

Work History

Debt Collector

Eastern Accounts
07.2023 - Current
  • Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
  • Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
  • Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
  • Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.

Customer Service Representative

At&T
07.2021 - 02.2023
  • Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Caregiver/ Med Aide

Villa Of Wolfforth
11.2020 - 06.2022
  • Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the individual service plan.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Caregiver

Daybreak
12.2017 - 10.2020
  • Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the individual service plan.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Assistant Manager

Taco Villa
04.2013 - 11.2017
  • Daily scheduling, onsite training for new hires, and prepared food.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.

Education

High School diploma -

Frenship High School

Skills

  • Quick Learner
  • Computer Proficient
  • Client-focused
  • Customer service
  • Multi-task management
  • Money Management
  • Dependable
  • Account Management
  • Business Correspondence Writing
  • Client Relations
  • History research
  • Call center experience
  • Negotiation
  • Patience and Persistence
  • Stress Tolerance
  • Debt Recovery Strategies

References

References are available upon request.

Timeline

Debt Collector

Eastern Accounts
07.2023 - Current

Customer Service Representative

At&T
07.2021 - 02.2023

Caregiver/ Med Aide

Villa Of Wolfforth
11.2020 - 06.2022

Caregiver

Daybreak
12.2017 - 10.2020

Assistant Manager

Taco Villa
04.2013 - 11.2017

High School diploma -

Frenship High School
T'keyah Harris