T'Keyah Pollard
Fresno,CA
Summary
Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments. Proficient and offer outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Permanente
10.2019 - Current
- Manage care by interviewing patients, measure vital signs and other pertinent information as required by department
- Collect data and document information in the medical record
- Anticipate the needs of the patients and take proactive steps to meet their need.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
Scheduling Manager
Homewell Senior Care
09.2018 - 10.2020
- Responsible for coordination shifts for over 30 caregivers, matching their experience, education and interest to seniors throughout Marin and Sonoma Counties
- Responsible for recruiting, interviewing, onboarding and coordination of training
- Maintain California state compliance according to licensure and regulatory agencies
- Responsible for filling vacations, sick call shifts and other administrative duties.
- Ensured compliance with labor laws and company policies when creating employee schedules, mitigating potential legal risks.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Maintained strong relationships with vendors and contractors, negotiating favorable terms for project deadlines and rescheduling when required.
Kaiser Specialty Call Center Representative
Kaiser Permanente
04.2019 - 10.2019
- Processed calls for 12 Specialty Departments utilizing over 280 appointment types
- Effectively and quickly processed calls following policies and procedures
- Worked collaboratively with members and staff across all service lines
- Participated in process improvement and suggested ways to improve customer service
- Handled inquiries and complaints pursuant to procedures and bookings and follow departmental standards, policies and procedures.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Receptionist/ Front Desk Supervisor
La Quinta Inn & Suites
05.2014 - 04.2019
- Duties include but not limited to answering multiple phone systems, scheduling reservation, and administration duties
- Coordinate group reservation with a conference component and responsible for payment authorizations
- Schedule activities and transportation for guest
- Implement and maintain quality assurance protocols and maintain a clean and safe environment for staff and guest.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Education
High School Diploma -
Deer Valley High School
Antioch, CANo Degree - Vocational Nursing
Gurnick Academy of Medical Arts
Fresno, United States01.2024
Associate of Science - Medical Assisting
Contra Costa College
San Pablo, CA05.2018
Skills
- Patient triaging
- Home Health Care
- Immunization Administration
- Patient Management
- Inpatient Care
- Catheter Care
- Tracheostomy Care
- Feeding Tube Assistance
- Compassionate Care
- Healthcare Software Proficiency
- Emergency Response
- Wound Care
- HIPAA Compliance
- Payment Collection
- Medical Billing
- Procedure Assistance
- Medical Terminology
- Patient Scheduling
Certification
BLS
Education Certifications
- Contra Costa College, Associate degree of Science, 05/2018
- Contra Costa College, Certified Medical Assistant and Medical Terminology, 05/2018
- Gurnick Academy of Art, LVN, Present
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medical Assistant
Kaiser Permanente
10.2019 - Current
Kaiser Specialty Call Center Representative
Kaiser Permanente
04.2019 - 10.2019
Scheduling Manager
Homewell Senior Care
09.2018 - 10.2020
Receptionist/ Front Desk Supervisor
La Quinta Inn & Suites
05.2014 - 04.2019
High School Diploma -
Deer Valley High School
No Degree - Vocational Nursing
Gurnick Academy of Medical Arts
Associate of Science - Medical Assisting
Contra Costa College