Tkeyiah Crutchfield
Redford,Mi
Summary
Highly efficient business personnel offering 15+ years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adaptable and strategic with strong proficiency in Microsoft, EMR & electronic scheduling programs.
Overview
12
12
years of professional experience
Work History
HR Assistant
New Oakland Family Center
Farmington, MI
11.2022 - Current
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Developed and maintained training materials and benefits packets for new hires.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Conducted job applicant background checks in accordance with policy and procedures.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Conducted employment verification and background investigation to facilitate hiring process.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Initialized background checks for potential new hires.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.
Receptionist
New Oakland Family Center
Farmington, MI
12.2021 - 11.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered high volume calls and emails daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled and confirmed appointments and meetings for management team.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Supervised setup of conference rooms for meetings and office events in common areas.
Receptionist/Operations Manager
Huevine
Southfi, MI
06.2021 - 12.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows and promotional initiatives.
- Measured and reviewed performance via KPIs and metrics.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Resolved challenges associated with company websites, vendors and telecoms.
- Published customer satisfaction results from feedback forms and correspondence.
Insurance Claims Specialist
Proctor Financial
Troy, Mi
11.2020 - 06.2021
- Improved claims handling processes by analyzing, tracking, and troubleshooting root causes of previously managed claims
- Coordinated final decisions, including fair settlements and denial of liability
- Backed up fellow claims professionals in handling complex and problematic claims
- Obtained estimates from [Job title]s processing [Type] claims
- Coordinated payments, collecting and organizing supporting documentation
- Calculated claims amounts following policy data and coverage requirements
- Liaised between insured customers and agents, updating accounts and collecting necessary information
- Collected additional information from insured parties by telephone, email, and letter.
Patient Services Specialist
Beaumont Hospital
Dearborn, Mi
05.2017 - 11.2020
SouthfieldHuevine
- Managed front desk operations, including lobby maintenance, patient check-in, and general office reception
- Coordinated patient appointments with timely benefits verification, referral processing, and insurance authorizations
- Coordinated medical office forms, including new intake forms and HIPAA-mandated releases
- Maintained data integrity with accurate and concise documentation of patient-related interactions
- Met financial targets by collatleastatleast $7000 in monthly payments and updating accounts with current payment information.
Registration Clerk
Beaumont Hospital
Dearborn, Mi
04.2013 - 05.2017
- Prepared for upcoming appointments by pulling case records
- Managed appointments for clinical staff, balancing schedules and avoiding overbooking
- Avoided errors and delays by maintaining well-organized and current files for registration department
- Keyed in new data from patients, staff, and forms with high accuracy.
File Clerk/ Book keeper
Rehabilitation Physicians
Novi, Mi
09.2011 - 04.2013
- Acquired supplies, authorized petty cash, and monitored office inventory levels
- Managed medical records and accounting histories,
- Managed payroll for 400+ employees, calculating hours & time off
- Issued receipts, invoices, and billing statements
- Entered financial data into medical systems.
Education
Bachelors - Medical Administration
University of Phoenix
04.2018
Skills
- Customer relations
- Regulatory compliance
- Transaction processing
- Written communication
- Microsoft Word
- Time management
- Writing and Editing
- Human Resources Standards
- Management Scheduling and Time Records
- Organization and Prioritization
- Administrative Skills
- Onboarding and Training
- Processing Personnel Records Compilation
- Staffing Documentation Maintenance
- Data Entry
- Corporate Compliance
- Office Organization
- Detail-Oriented
- Daily Operations Management
- Office Administration
Timeline
HR Assistant
New Oakland Family Center
11.2022 - Current
Receptionist
New Oakland Family Center
12.2021 - 11.2022
Receptionist/Operations Manager
Huevine
06.2021 - 12.2021
Insurance Claims Specialist
Proctor Financial
11.2020 - 06.2021
Patient Services Specialist
Beaumont Hospital
05.2017 - 11.2020
Registration Clerk
Beaumont Hospital
04.2013 - 05.2017
File Clerk/ Book keeper
Rehabilitation Physicians
09.2011 - 04.2013
Bachelors - Medical Administration
University of Phoenix
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