Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tkeymah McSwain

Hattiesburg,MS

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CNA

Forrest General Hospital
03.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.

Customer Service Representative

SaviLinx
07.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Escalated complicated customer account issues to supervisors and help desk workers.

CNA/Senior Caregiver

Visiting Angels Home Care
09.2019 - 07.2022
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.

Call Center Representative

MDES
05.2020 - 12.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Attended telephone skills and program information training sessions to boost aptitude.

Management Trainee

Tower Loan
01.2019 - 08.2019
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.

Cashier

Sullivan's Grocery
02.2015 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Bachelor of Science - Health Information Technology

William Carey University
Hattiesburg, MS
05.2024

Associate of Science - Biology

Colin Community College
Magee, MS
08.2016

Skills

  • Complex Problem-Solving
  • Compassionate Communication
  • Organizational Skills
  • Attention to Detail
  • Time Management
  • Compassion and Empathy

Certification

  • CNA - Certified Nurse Assistant

Timeline

CNA

Forrest General Hospital
03.2023 - Current

Customer Service Representative

SaviLinx
07.2022 - 02.2023

Call Center Representative

MDES
05.2020 - 12.2020

CNA/Senior Caregiver

Visiting Angels Home Care
09.2019 - 07.2022

Management Trainee

Tower Loan
01.2019 - 08.2019

Cashier

Sullivan's Grocery
02.2015 - 01.2019

Bachelor of Science - Health Information Technology

William Carey University

Associate of Science - Biology

Colin Community College

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Tkeymah McSwain