Tina King

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

When I started this position I had no knowledge of this particular industry. But with great leadership I quickly learned all aspects of this business. Critical Power Service was exciting and different everyday and definitely challenging. I was responsible for scheduling, routing, dispatching all of the technicians in our department. Verifying notes, inspection forms, reports and all aspects of shop and field work. I worked to develop new processes to new processes to schedule preventative maintenance, repairs and emergency calls increasing our workload. I maintained all records for our departments. I collected payments, past due accounts, supplied needed documentation to keep our customers compliant with State Inspectors. As time went on i was given more responsibility. I quoted all repair jobs, opened and closed all tickets. Maintained and updated our Customer Database. Was the main contact for all customer calls regarding scheduling, quotes, invoicing, and any other issues. Over the years created and maintained long lasting relationships with my customers to know they were receiving the absolute best service in the industry. I worked with the Sales team to assist in new projects, Parts Department to track our PM, warranty and repair orders making sure they were accurate and on time. Worked directly with our PM Salesmen on our agreements, meetings with customers to ensure they are getting the services needed to maintain their equipment. We worked with Hospitals, Data Centers, Nuclear facilities, Surgery Centers, Farms, Grocery Store Chains, Cellular companies, Military Bases etc. In addition I managed the office supply orders, uniforms, building maintenance, office equipment - from bids to hiring facility vendors and verifying billing, overseeing services and making changes when needed and any needs of the employees in our building. I genuinely love being a problem solver and taking care of people it is challenging but so rewarding.

• Supervised team of 50 construction workers to maintain productivity and quality of work.
• Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
• Identified and resolved construction issues promptly to prevent delays.
• Developed strong relationships with clients by delivering excellent customer service during construction projects./ P
• Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
• Completed projects within time constraints by effectively managing schedules and allocating resources.
• Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
• Verified completed projects met approved time, quality, and cost estimates.
• Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
• Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
• Prepared and managed project budgets to accurately track costs and expenses.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Surveyed sites to determine material needs and accurately manage inventories and budgets.
• Conducted comprehensive site inspections to ensure adherence to architectural plans and building codes.
• Drove completion of projects ahead of schedule, maintaining high standards of workmanship and client satisfaction.
• Coordinated with architects and engineers to troubleshoot design challenges, ensuring projects met all specifications.
• Resolved conflicts among project teams and stakeholders, maintaining focus on collaborative problem-solving.

Manage multiple Broker accounts; create budgets for each project submitted; work with Builders/Dealers/Contractors to ensure project is completed on time and on budget. Work with brokers and their customers to complete loan and secure permanent financing. Responsible for weekly/monthly production reports. Member of the Broker Assisted Team - training new brokers in the process of construction loans, programs and completing files accurately. Assist VP of Business Development in all aspects of the department. Provide excellent customer service to build strong clientele base; customers included Wells Fargo, GMAC, Countrywide and Bank of America. Work with companies to create/market promotional packages for future business. Collecting on past due accounts and foreclosures.

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Negotiated contracts successfully, securing favorable terms for both the company and clients.