Veteran Tkiyah Hardy
Richmond,VA
Summary
Professional healthcare provider with extensive experience in fast-paced medical environments. Demonstrates strong skills in patient care, emergency response, and life-saving procedures. Known for excellent teamwork, adaptability, and reliability in high-pressure situations. Skilled in using advanced medical equipment and maintaining composure during critical incidents.
Overview
9
9
years of professional experience
Work History
Emergency Medical Technician
Bon Secours Mercy Health
02.2024 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Supervisor of Customer Services
United States Postal Service, USPS
06.2017 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Medical/Lead Mental Health Technician
United States Air Force
08.2015 - 08.2021
- Elevated patient care standards by actively seeking feedback from patients, families, colleagues, and other stakeholders for continuous improvement.
- Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
- Promoted recovery-oriented care by fostering a sense of hope, empowerment, and self-determination among patients.
- Coordinated with healthcare providers to ensure timely delivery of medications, treatments, and other necessary services for patient care.
- Ensured continuity of care for patients transitioning between levels of service by coordinating with external organizations on referrals and resources.
Education
Bachelor of Science -
Chamberlain University
03-2026
Thomas Dale High School
Chester, VA06-2015
Skills
- Basic Life Support
- CPR and first aid
- Critical decision-making skills
- Staff management
- Goal oriented
- Training and mentoring
Timeline
Emergency Medical Technician
Bon Secours Mercy Health
02.2024 - Current
Supervisor of Customer Services
United States Postal Service, USPS
06.2017 - 01.2024
Medical/Lead Mental Health Technician
United States Air Force
08.2015 - 08.2021
Bachelor of Science -
Chamberlain University
Thomas Dale High School
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