Tony Packer
Washington,DC
Summary
Dynamic leader with a proven track record in fostering high-performing teams and enhancing customer satisfaction. Committed to delivering exceptional shopping experiences while driving organizational profitability. Recognized for strong communication skills and keen attention to detail, consistently meeting and exceeding expectations. Passionate about recruiting, training, and developing talent to build a motivated workforce that contributes to overall success.
Overview
17
17
years of professional experience
Work History
General Manager
American Facilities
09.2024 - Current
- I oversee all the facility’s operations! I develop and manage the facility’s budget, forecasting revenue and expenses. I lead sales and marketing initiatives to drive revenue growth. I recruit, train and development talent to ensure high service standards. I maintain high standards of product and service quality by conducting regular inspections and implementing procedures to ensure consistency and excellence throughout the facility. I engage with the local community and industry partners by participating in community events, supporting charitable initiatives and by representing our facility in relevant associations and organizations.
Assistant Store Director
Rouses Supermarkets
02.2024 - 08.2024
- I was 2nd in command of overseeing overall business operations, ensuring everything is running smoothly. My responsibilities mostly revolve around setting goals and objectives, devising strategies to increase sales and brand awareness, liaising with key suppliers and vendors, managing the employees and all hiring processes, supervising the inventory, and monitoring the progress of sales. Furthermore, as an Assistant Store Director, it is essential to lead and encourage the staff to reach goals, all while implementing the company’s policies and regulations.
Assistant Store Director
Sprouts Farmers Market
08.2023 - 02.2024
- I was 2nd in command of overseeing overall business operations, ensuring everything is running smoothly. My responsibilities mostly revolve around setting goals and objectives, devising strategies to increase sales and brand awareness, liaising with key suppliers and vendors, managing the employees and all hiring processes, supervising the inventory, and monitoring the progress of sales. Furthermore, as an Assistant Store Director, it is essential to lead and encourage the staff to reach goals, all while implementing the company’s policies and regulations.
General Manager
Popshelf
05.2023 - 07.2023
- I developed strategies to improve customer service, drive store sales, increase profitability, and create store policies and marketing programs that will increase sales and grow the existing customer base. I ensured customer needs were met, complaints were resolved and service was quick and efficient. I ensured all products and displays were merchandised effectively to maximize sales and profitability I forecasted staffing needs and developed a recruiting strategy to provide optimal staffing in all areas.
Assistant Store Manager
The Fresh Market
02.2023 - 05.2023
- I was 2nd in command of overseeing overall business operations, ensuring everything is running smoothly. My responsibilities mostly revolve around setting goals and objectives, devising strategies to increase sales and brand awareness, liaising with key suppliers and vendors, managing the employees and all hiring processes, supervising the inventory, and monitoring the progress of sales. Furthermore, as an Assistant Store Manager, it is essential to lead and encourage the staff to reach goals, all while implementing the company’s policies and regulations.
Store Manager
Save-a-lot Food Stores
10.2016 - 02.2023
- I oversaw the day-to-day operations of a grocery store. As a grocery store manager, my responsibilities included hiring and training new employees, ensuring compliance with food safety laws, managing orders and vendor relationships, administrative record keeping, maintaining employee schedules, and tracking inventory.
Assistant Store Manager
Big Lots Bargains & Closeouts
10.2008 - 09.2016
- I helped oversee the day-to-day operations within a physical store. I help lead store associates as well as regular communication with customers. I was responsible for procuring items, interviewing and hiring new staff, and opening and closing store locations. I was in charge of biannual and annual physical inventories, compliance, and quality assurance procedures when they arise. I worked side-by-side with our Lose Prevention and Risk Management corporate personnel as well!
Education
High School Diploma -
Terrebonne High School
01.1995
Skills
- Retail operations management
- Inventory oversight
- Furniture sales leadership
- Customer service leadership
- Inventory management expertise
- Risk management and compliance
- Theft prevention strategies
- Risk mitigation strategies
- Stock management
- Product pricing specialist
- Oversight of multiple retail locations
Accomplishments
- Turning Around Failing Grocery Store New Store Manager 09/2022 - 12/2022 In September of 2022, I discovered and eradicated a crime syndicate operating in a Save-a-lot location. I turned the culture from a toxic environment to a positive and safe one. I also increased sales and decreased shrink my entire tenure there.
- Save a Community from Losing Its Neighborhood Market 05/2021 - 08/2021 I saved a closing store from shutting down by persuading a buyer to purchase the location by selling the store and area demographics features & benefits therefore becoming a local hero to my associates and customers.
Timeline
General Manager
American Facilities
09.2024 - Current
Assistant Store Director
Rouses Supermarkets
02.2024 - 08.2024
Assistant Store Director
Sprouts Farmers Market
08.2023 - 02.2024
General Manager
Popshelf
05.2023 - 07.2023
Assistant Store Manager
The Fresh Market
02.2023 - 05.2023
Store Manager
Save-a-lot Food Stores
10.2016 - 02.2023
Assistant Store Manager
Big Lots Bargains & Closeouts
10.2008 - 09.2016
High School Diploma -
Terrebonne High School