Tlajha Stone
Clinton Township,MI
Summary
Dynamic and dedicated professional with extensive experience in customer service and food safety, notably at Taco Bell. Proven ability to enhance guest satisfaction through effective teamwork and efficient point-of-sale operations. Skilled in maintaining cleanliness and hygiene standards, ensuring a welcoming environment for all patrons. Reliable and committed to excellence in fast-paced settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Diligent Caregiver with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concessions Worker
Instaworks Gigs
01.2023 - 09.2025
- Operated point-of-sale systems to process customer transactions efficiently.
- Maintained cleanliness and organization of concession stands during events.
- Assisted in inventory management by tracking stock levels and replenishing supplies.
- Delivered exceptional customer service to enhance guest experiences at events.
- Trained new staff on operational procedures and safety protocols effectively.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Promptly handled all guest concerns, questions, and complaints to boost customer service ratings.
Crew
Taco Bell
02.2015 - 03.2024
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Assisted in training new crew members on operational procedures and company policies.
- Maintained cleanliness and organization of work area to comply with health and safety regulations.
- Operated point-of-sale systems accurately, processing transactions efficiently during peak hours.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Direct Support Professional
Life Center
02.2019 - 04.2022
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Developed and implemented individualized care plans, ensuring alignment with client goals and preferences.
- Monitored client progress, adjusting strategies to promote growth and development in various life areas.
- Collaborated with interdisciplinary teams to coordinate services and resources for clients effectively.
- Conducted regular assessments of client environments, recommending modifications for safety and comfort.
- Advocated for clients' needs within community resources, fostering inclusion and social opportunities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Provided personal care support to individuals with developmental disabilities, promoting independence and enhancing quality of life.
- Assisted in daily living activities, fostering skill development and encouraging social interaction among clients.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Crew Member
Mc Donalds
11.2017 - 11.2018
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Maintained cleanliness and organization of work areas to enhance safety standards.
- Collaborated with team members to improve workflow and enhance service delivery.
- Implemented best practices for food safety and sanitation to comply with health regulations.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Utica Community Schools
Clinton Twp MiSkills
- Customer service
- Cleanliness maintenance
- Professionalism and courtesy
- Meal Prep
- Safety monitoring
- Hygiene standards
- Sanitizing
- Cash handling
- Point of sale (POS) system operation
- Valid Michigan driver's license
- Late-night shift availability
Certification
- DCA - Direct Care professional
- Certified Cpr/ First aide - present
Timeline
Concessions Worker
Instaworks Gigs
01.2023 - 09.2025
Direct Support Professional
Life Center
02.2019 - 04.2022
Crew Member
Mc Donalds
11.2017 - 11.2018
Crew
Taco Bell
02.2015 - 03.2024
High School Diploma -
Utica Community Schools