Tracie L. Church

Company Overview: This company provides arena event attendees with their videoboard moments from sports, concert, graduation, and other events

• Identify opportunities for process streamlining and automation, leading to increased operational efficiency and reduced manual workload for staff members.
• Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
• Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
• Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high quality standards.
• Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
• Coordinated inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Reduced equipment downtime by establishing preventive maintenance programs, improving overall system reliability.
• Developed and maintained relationships with venue on-site crews nurturing relationships ensuring equipment issues were handled swiftly.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new recording department.
• Trained, guided, and supervised recording operations new hires & staff to maintain high performance metrics and compliance with company policies and procedures.
• Analyzed and reported on key performance metrics and issues to senior management with great detail.
• Scheduled employees based on their strengths and the day's game load, tracking attendance and quickly addressing issues.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Raised inventory accuracy and accountability by creating new automated tracking processes within existing CRM and other systems.
• Enhanced intern engagement by implementing comprehensive orientation programs.
• Oversaw all financial aspects of the internship program budget, ensuring responsible use of resources and tracking expenditures closely.
• Improved overall program satisfaction by regularly soliciting participant feedback and implementing necessary changes.
• Increased program efficiency by streamlining application and selection processes for prospective interns.
• Designed innovative assessment tools to evaluate intern performance and provide valuable feedback for improvement.
• Implemented strategies to increase student engagement and retention.
• Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
• Coordinated with production team to support productivity targets and deadline management.
• Monitored and tracked progress of all Recording & Event Management tasks for on-time delivery.
• Coordinated communication between departments, fostering a collaborative work environment.
• Streamlined workflow processes, enhancing overall Recording and Event Management team performance and output quality.
• Supported continuous improvement initiatives by identifying areas for process optimization.
• Boosted team productivity, assigning tasks according to individual strengths and capabilities.
• Collaborated with cross-functional teams on special projects, contributing expertise as needed to meet objectives successfully.
• Maintained strong relationships with key stakeholders including partners, venue crews, and internal teams to promote efficient communication channels across all parties involved in the production process.
• Monitored production metrics to identify areas for improvement, implementing strategies to increase efficiency.
• Streamlined communication between design and production teams, enhancing accuracy of production specifications.
• Created and implemented tracking systems to monitor progress and meet deadlines.
• Prepared and maintained comprehensive production reports to highlight production developments for management review.

• The work performed during my employ with this company, implementing a new CRM and online student/faculty dashboard, allowed the company a 45% higher capacity for more individual students bringing the funds necessary to branch into corporate training.
• Worked with website developer to successfully create new student/faculty dashboard, creating a more efficient way for students and faculty to access information.
• Implemented troubleshooting, root cause analysis and issue resolution.
• Provided direction and guidance to internal teams in order to achieve targets.
• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
• Streamlined operations by implementing efficient processes and procedures.
• Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Managed day-to-day business operations.
• Managed a team of up to 12 contracted Virtual Assistants.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Hired trained, and managed a high-performing team of contracted Virtual Assistants, dedicated to achieving company goals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Worked with the VA team to implement more efficient business systems, freeing up clients’ time, adding capacity for them to have more business, and created capacity for them to bring in more revenue
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established foundational processes for business operations.
• Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Improved team productivity by introducing innovative project management tools and techniques.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Streamlined business processes by implementing new project management tools and techniques.
• Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
• Anticipated financial impact from operational issues and worked with leadership to develop solutions.
• Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
• Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.
• Improved project delivery times, setting clear milestones and regularly monitoring progress against objectives.