T. Lewis Steele
Albany,NY
Summary
- Highly organized and self- motivated professional experienced in project management, team development and process improvement.
- Skilled in developing and implementing strategies to increase performance.
- Passionate about creating opportunities that will drive business growth and opportunities for customers to improve social and economic well-being of individuals and families.
Overview
22
22
years of professional experience
Work History
Case Manager
The Sentinel Of Amsterdam
10.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients and their families on available programs, benefits, and services, empowering them to make informed decisions about their care needs and update service plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Additional duties include
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Care Manager/Residence Counselor
Rehabilitation Support Services, Inc.
05.2019 - 04.2023
- Primarily responsible for providing health home care services to a caseload of 45 individuals in order to reduce hospitalization rates by engaging in all necessary community-based resources and services, as well as behavioral and physical health care.
- Conducted needs assessments to create individualized care plans for clients.
- Efficiently coordinate, organize m, and prioritize multiple tasks to help clients achieve designated targets and goals, promoting independence and self-promotion.
Community Health Worker
Trinity Alliance Of The Capital Region
08.2018 - 03.2019
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Facilitated relationship building, system navigation, advocacy, health literacy instruction, and case management.
- Additional duties include coordinating neighborhood outreach events, community education, and networking within the health care system and project managed referrals to collaborative partners.
Direct Support Professional /Assistant Manager
Living Resources
12.2014 - 08.2017
- Primary responsibility for ensuring the effectiveness of policies, procedures, and regulations governing the operation of an Adult Care Facility.
AFLAC Insurance Representative
AFLAC
10.2012 - 12.2013
- Collaborated with business owners and employees to assess their insurance needs.
- Provided personalized recommendations for insurance products.
- Conducted open enrollment meetings to educate clients on available options.
- Managed the implementation process and coordinated benefits with HR Administrators.
Senior Account Executive
MVP Health Care
07.2002 - 05.2012
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Maintained in-depth knowledge of regional and national competition , including products, rates, underwriting guidelines, etc. and awareness of health care trends workflows, process improvements and resource allocation.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
Education
Bachelor of Science - Marketing / Management
Siena College
Loudonville, New York Certificate - Professional , Academy For Health Care Management
Academy of Health Care Management
Atlanta, GASkills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Cross-Functional Collaboration
- Facilitator Skills
- Conflict Resolution
- Project Management - Six Sigma Quality Training
- Process Mapping
- Project Leadership Skills
- Excellent Communication Skills
Timeline
Case Manager
The Sentinel Of Amsterdam
10.2023 - Current
Care Manager/Residence Counselor
Rehabilitation Support Services, Inc.
05.2019 - 04.2023
Community Health Worker
Trinity Alliance Of The Capital Region
08.2018 - 03.2019
Direct Support Professional /Assistant Manager
Living Resources
12.2014 - 08.2017
AFLAC Insurance Representative
AFLAC
10.2012 - 12.2013
Senior Account Executive
MVP Health Care
07.2002 - 05.2012
Bachelor of Science - Marketing / Management
Siena College
Certificate - Professional , Academy For Health Care Management
Academy of Health Care Management
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