T. LISA HARRIS
Grovetown,Georgia
Summary
Dynamic Senior Account Manager with proactive and ambitious approach to driving client success and business growth. Adept at fostering strong relationships and leading dynamic teams to exceed targets and deliver exceptional service. Known for articulate communication skills and commitment to standing out in competitive markets. Forward-thinking leader focused on achievement and continuous improvement in account management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Customer Account Administrator
Morgan Advanced Materials
Augusta, GA
12.2021 - Current
- Responsible for management of key international client portfolios grossing +$2MM annually
- Establish strategic planning and forecast review to promote process flow
- Create analytics with respect to sourcing and scheduling to optimize sales and profitability
- Partner with cross category teams to mitigate interruptions in the order to cash cycle
- Produce data analytics that reconciles customer impacting information - Supply Chain, Unscheduled Demand, Audit new orders etc
- Collaborate with internal and external business partners to drive OTIF (on time in full) results and build customer confidence. Realized 40% decrease in late shipments as a result
- Utilize CRM software to track client interactions, manage requisitions, review trends, and monitor progress against goals
- Created positive solutions for best business practices, SLAs, and KPIs
- Authored strategies that have been acknowledged and deployed as reliable processes department wide
- Provide training and mentorship to colleagues for recommended approaches in sales techniques, customer service, and account management
TRAFFIC & LOGISTICS COORDINATOR/ ACCOUNT EXECUTIVE, SOURCING
Tag Worldwide
Cincinnati, USA
09.2015 - 01.2020
- Responsible for the management of 7 regional client portfolios, upward $1MM quarterly gross
- Created Purchase Requisition(s) for Vendors
- Reviewed division budgets to ensure project spend compliance to meet enterprise budget constraints
- Organized new asset (location) stand up and lead existing store replenishment
- Contributing team member for e-Commerce promotion origination and execution (ex: Clicklist roll out)
- Developed recurring reports to streamline the implementation of promotional efforts.
- Collaborated with print vendors to execute promotional visuals
- Coordinated Logistics - researched, scheduled, and monitored movement of material goods with both internal and external business partners within ERP systems
- Retail store walks/audit/promotional planning to boost profitable campaign returns
- Submitted Print Vendor RFQs and awarded bids to best suit project needs/timeline
- Executed supply chain management to maintain product inventory levels
- Delegated appropriate allocations via MRP systems (FIFO)
- Co-Chair of the TAG Outreach and Culture Team
- Team Lead for Adopt-A-Class - planned/facilitated monthly sessions for our adopted classroom
REVERSE LOGISTICS, PROCUREMENT ANALYST 4
Corbus LLC
Cincinnati, USA
04.2012 - 08.2015
- Managed N. America Pet Care division (multiple customers/stores within the US territory)
- Acted as POC and SME for all pet portfolio clients
- Performed all reverse logistics transactions including consolidated reconciliation of damaged/unworkable goods
- Executed order management stream within SAP ERP
- Supervised supply chain and allocations to keep business partners at appropriate stock levels
- Located and delegated retention goods - Sourcing agent
- Analyzed customer trends through reporting to drive order accuracy and efficiencies
- Partnered with logistics personnel and carriers to meticulously plan acquisition/return of products
- Managed vendor relationships through regular communication regarding product availability, delivery timelines, invoice discrepancies.
- Developed process improvements and SOPs (standard operation procedure) to drive alignment cross categorically
- Managed purchase requisitions for business partners using EDI system.
Skills
- Motivator with proven success in mobilizing and synergizing teams
- Client-facing account execution
- Standard operating process developer
- ERP/CRM systems software expertise - JDE, SAP, Oracle, EDI, Microsoft Office
- Successful key account management
- Strategic Planning
Certification
- State of GA - Paraprofessional Certification
References
References available upon request
Affiliations
Ronald McDonald House Charities is such a wonderful place. I enjoy volunteering my time for special events such as their annual Christmas Day parade and as a night receptionist welcoming families into the home.
Timeline
Senior Customer Account Administrator
Morgan Advanced Materials
12.2021 - Current
TRAFFIC & LOGISTICS COORDINATOR/ ACCOUNT EXECUTIVE, SOURCING
Tag Worldwide
09.2015 - 01.2020
REVERSE LOGISTICS, PROCUREMENT ANALYST 4
Corbus LLC
04.2012 - 08.2015
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