TERESA LOCKE
Gastonia
Summary
Business Support Specialist committed to developing and implementing volunteer and staff strategies resulting in a positive ministry alignment and experience. Mission-focused individual with desire to utilize team collaboration, project management, and equipping skills to support the "three-cord" approach to ministry. Individual dedicated to serving with a kingdom-impact focus in Jesus' name.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Warehouses and Materials Manager
Samaritan's Purse International Relief
07.2021 - Current
- Provides support for volunteer events on the local, national, and global level
- Develops off-season volunteer programs in six location
- Supports an international outreach event yearly working with local, regional, and national volunteers
- Ensures proper volunteer management, safety, and security procedures are in place
- Acts as liaison with multiple teams throughout the ministry including IT, Mailroom, Finance, International, and Facilities.
- Collaborates with operations and logistics managers to develop processing systems to receive, inspect, and ship ten million gift boxes through eight US warehouses
- Develops and executes training for eight processing center assistants
- Develops training resources that equip volunteers and associates to execute projects with efficiency and accuracy
- Trains seasonal managers on processing responsibilities with emphasis on the volunteer experience
- Serves as leadership support for processing center managers and assistants
- Manages warehouse inventory, shipments, and receipts utilizing detailed manifests by location
- Develops and implements quality control standards
- Develops and maintains the tracking of space utilization in six locations in US
- Led Build a Shoebox Online project during period of 87% increase
Operations Assistant Manager
Samaritan's Purse International Relief
09.2014 - 07.2021
- Managed budget and procurement of equipment and supplies for eight processing centers
- Led planning, setup, training, and execution of Build-A-Shoebox Online processing
- Received, tracked, allocated, and distributed inventory for 6 to 8 million dollars of gift-in-kind donations in 10+ locations
- Facilitated smooth communication and support between teams by acting as a liaison when necessary, ensuring timely information exchange, including IT, International, and special projects teams
- Provided leadership support for processing centers managers during shoebox processing season
- Hosted nine international outreach teams in eight countries for partners and staff, coordinating with in-country volunteers and staff.
Operations Coordinator
OPERATION CHRISTMAS CHILD
04.2013 - 09.2014
- Assisted with testing, review and revisions of online Volunteer Management System
- Collaborated with various teams in the revising and rewriting of manuals and training materials
- Developed shipping requisite and receiving procedures to enhance current process
- Assisted with shipment of Processing Center equipment, supplies, and materials
- Served as Floor Manager in the Boone Processing Center
- Assisted with Build a Shoebox processing
- Developed inventory and tracking manifests for warehouse equipment, technology, supplies, and gift in kind donations
Inventory Control / Distribution Warehouse / Customer Service Manager
Beverly Knits, Inc.
01.1995 - 01.2013
- Managed quarterly inventory control for three to five million pounds of yarn and fabric
- Created processes and procedures for quarterly physical inventory
- Led the physical inventory in five locations with 60+ employees
- Reconciled 30+ customers’ quarterly inventories of yarn and fabric
- Purchased and maintained $300,000 company equipment including trucks and forklifts
- Supervised, trained, and reviewed 15+ associates and two supervisors in Shipping, Receiving, Distribution, Customer Service, Production Planning
- Developed, implemented, and maintained procedures and processes in Shipping, Receiving, Distribution, Safety, Customer Service, and Production Planning, including order processing, inventory review, daily production, shipment releases, and safety requirements.
English Instructor
Gaston College & Life Skills Center, North Carolina Center for Applied Textile Technology
01.1993 - 01.1996
- Instructed Grammar & Composition, Public Speaking, American Literature, Technical Writing, Oral Communication, and English as a Second Language (ESL) on a part-time basis
- Designed and developed course outlines, tests, instructional activities using data from student learning style assessments
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Provided grades and progress reports to evaluate student learning needs.
Internal Communications Supervisor, On-Car Supervisor, Package Car Driver
United Parcel Service
01.1989 - 03.1993
- Wrote articles and edited the district magazine and internal communications
- Photographed for magazine and district-wide events
- Oversaw distribution of corporate and district materials and communications to 4,600 associates
- Coordinated seminars, UPS Grant Program, and special events for the Western Carolina District
- Assisted in supervisor training schools and diversity workshops
- Supervised 18+ package car drivers including delivery/pickup dispatch, scheduling of drivers and routes, and employee certifications, assisted in the divisional training of drivers and management on computerized delivery (DIAD), received certification in Package Driver Training School
- Delivered and picked up packages to an average of 165 business and residential recipients.
Education
Master of Arts - English
University of North Carolina at Charlotte
Charlotte, North Carolina12.2001
Bachelor of Arts - English
Appalachian State University
Boone, North Carolina05.1986
Bachelor of Science - Public Relations
Appalachian State University
Boone, North Carolina05.1986
Skills
- Volunteer and Staff Training
- Relationship Building
- Team Collaboration
- Strategic Planning
- Materials Management
- Cost and Needs Assessments
- Project Planning
- Budget Administration
- Program coordination
- Critical Thinking
- Procurement experience
- Process Development
Certification
The Harold John Ockenga Institute of Gordon-Conwell Theological Seminary: Dimensions of the Faith (December 2016)
ASQ: Lean Enterprise (May 2015)
Disney Institute: Disney's Approach to Quality Service (June 2016)
Fred Pryor Seminars: OSHA Compliance (June 2019)
Forklift Certification (Current)
Timeline
Warehouses and Materials Manager
Samaritan's Purse International Relief
07.2021 - Current
Operations Assistant Manager
Samaritan's Purse International Relief
09.2014 - 07.2021
Operations Coordinator
OPERATION CHRISTMAS CHILD
04.2013 - 09.2014
Inventory Control / Distribution Warehouse / Customer Service Manager
Beverly Knits, Inc.
01.1995 - 01.2013
English Instructor
Gaston College & Life Skills Center, North Carolina Center for Applied Textile Technology
01.1993 - 01.1996
Internal Communications Supervisor, On-Car Supervisor, Package Car Driver
United Parcel Service
01.1989 - 03.1993
Master of Arts - English
University of North Carolina at Charlotte
Bachelor of Arts - English
Appalachian State University
Bachelor of Science - Public Relations
Appalachian State University
Similar Profiles
Dan ChanowskiDan Chanowski
Ministry Startegist, Church Relations at Samaritan's Purse International ReliefMinistry Startegist, Church Relations at Samaritan's Purse International Relief
Stacey B. MooreStacey B. Moore
Marketing Administrative Assistant at Samaritan's Purse International Relief OrganizationMarketing Administrative Assistant at Samaritan's Purse International Relief Organization
Asher GarciaAsher Garcia
Samaritan's Purse Volunteer at Samaritan's Purse International ReliefSamaritan's Purse Volunteer at Samaritan's Purse International Relief
Christian CurtisChristian Curtis
Human Resources Apprentice at Samaritan's Purse International ReliefHuman Resources Apprentice at Samaritan's Purse International Relief
Xavier JefferiesXavier Jefferies
Public Safety Corporal Field Training Officer at Atrium Health - CMC MainPublic Safety Corporal Field Training Officer at Atrium Health - CMC Main