T'Ly Taylor
Fairfield,Montana
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Russell Country Federal Credit Union. Skilled in banking software proficiency and customer relationship building, demonstrated through efficient transaction processing and the development of strong customer rapport. Achieved significant improvements in service delivery by leveraging exceptional listening skills and financial software expertise.
Overview
6
6
years of professional experience
Work History
Branch Teller
Russell Country Federal Credit Union
11.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured compliance with banking regulations by adhering to established policies and guidelines.
- Streamlined daily operations by accurately balancing cash drawer and reconciling discrepancies.
- Gained proficiency in various financial software programs for efficient transaction processing.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Developed strong rapport with customers, establishing trust and enhancing their banking experience.
- Managed ATM replenishment and maintenance tasks as needed, guaranteeing the machine''s constant availability for clients.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Teller
Montana Credit Union
04.2022 - 11.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Cashier
R&L Eagle Grocery
02.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Housekeeper
Stage Stop Inn
05.2018 - 02.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Bachelor of Science - Veterinarian Assisting
Pima Medical Institute
Tucson, AZMasters in Business Finance - Business Finance
University of Arizona Global Campus
Chandler, AZ09.2026
High School Diploma -
Fairfield High School
Fairfield, MT05.2021
Skills
- Patience and Empathy
- Professionalism and Integrity
- Listening and Comprehension
- Cash handling expertise
- Data Entry Efficiency
- Banking Software Proficiency
- Strong Numeracy Skills
- Fraud detection techniques
- Excellent time management skills
- Customer Relationship Building
- Relationship building and management
- Financial software
- Account Management
- Rapid data entry skills
Timeline
Branch Teller
Russell Country Federal Credit Union
11.2023 - Current
Teller
Montana Credit Union
04.2022 - 11.2023
Cashier
R&L Eagle Grocery
02.2021 - 09.2021
Housekeeper
Stage Stop Inn
05.2018 - 02.2021
Bachelor of Science - Veterinarian Assisting
Pima Medical Institute
Masters in Business Finance - Business Finance
University of Arizona Global Campus
High School Diploma -
Fairfield High School
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