Tlynn Johnson
Show Low,AZ
Summary
Professional solutions-oriented individual with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, crisis-intervention, therapeutic modalities, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intake Specialist
COPA Health Integrated Health Home
10.2022 - Current
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Completed intake assessment forms and filed clients' charts.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Completed and managed approximately 780 intakes annually.
Automotive Refinish Technician
Heck's Collision Center
05.2018 - 07.2022
- Utilized color matching skills to achieve seamless paint finishes, resulting in increased customer satisfaction.
- Enhanced customer satisfaction by providing high-quality automotive refinish services in a timely manner.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
- Completed an average of 30 vehicles per week.
Roadside Service Technician
AAA Auto Club Group
04.2016 - 04.2018
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently recognized for being "top 3" employee for production and completion rates.
Aviation Ordnanceman
United States Navy, USN
03.2015 - 03.2016
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Managed over 60 shipmates under my care in bootcamp and over 100 shipmates in A-School.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Reduced downtime by performing preventative maintenance on assigned weapons systems, ensuring optimal performance during missions.
Residential Support Staff Member
Red Rock Canyon School
01.2013 - 03.2015
- Ensured the timely completion of all required documentation, including incident reports, progress notes, and service logs.
- Contributed to a positive community atmosphere by facilitating group activities and fostering strong relationships among residents.
- Enhanced resident satisfaction by providing personalized support and assistance with daily living activities.
- Provided crisis intervention when needed, utilizing de-escalation techniques and collaborating with appropriate resources for resolution.
- Assisted residents in achieving personal goals, supporting them through various life challenges and transitions.
- Managed up to 24 residents at a time.
Juvenile Detention Specialist
Dixie Area Detention Center
03.2012 - 01.2013
- Facilitated successful transfers between facilities by maintaining thorough documentation and communication with receiving staff, ensuring a smooth transition for juvenile detainees.
- Maintained a secure environment with diligent supervision of daily activities both inside and outside the detention center.
- Ensured adherence to state regulations by maintaining accurate documentation and records of all activities within the facility.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Managed up to 30 juvenile offenders at a time.
Education
Master of Science - Mental Health Counseling
Grand Canyon University
Phoenix, AZ05-2025
Bachelor of Science - Criminal Justice
Dixie State University
St. George05-2014
Associate of Applied Science - Criminal Justice
Mohave Community College
Colorado City, AZ05-2011
High School Diploma -
Fredonia High School
Fredonia, AZ 05-2008
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Records maintenance
- Conflict mediation
- Crisis intervention
- Collaboration and teamwork
Certification
- First Aid Certification - American Heart Association.
- Crisis Intervention Team Training Certificate – Various Law Enforcement or Community Organizations.
- Trauma-Informed Care Training Certificate – Multiple Accrediting Organizations.
- Cultural Competency Training Certificate – Numerous Providers across sectors.
- CPR/AED Certification
Timeline
Intake Specialist
COPA Health Integrated Health Home
10.2022 - Current
Automotive Refinish Technician
Heck's Collision Center
05.2018 - 07.2022
Roadside Service Technician
AAA Auto Club Group
04.2016 - 04.2018
Aviation Ordnanceman
United States Navy, USN
03.2015 - 03.2016
Residential Support Staff Member
Red Rock Canyon School
01.2013 - 03.2015
Juvenile Detention Specialist
Dixie Area Detention Center
03.2012 - 01.2013
- First Aid Certification - American Heart Association.
- Crisis Intervention Team Training Certificate – Various Law Enforcement or Community Organizations.
- Trauma-Informed Care Training Certificate – Multiple Accrediting Organizations.
- Cultural Competency Training Certificate – Numerous Providers across sectors.
- CPR/AED Certification
Master of Science - Mental Health Counseling
Grand Canyon University
Bachelor of Science - Criminal Justice
Dixie State University
Associate of Applied Science - Criminal Justice
Mohave Community College
High School Diploma -
Fredonia High School
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