TLYSSA EVANS
Wilmington,DE
Summary
Compassionate and detail-oriented patient care professional with experience supporting patient comfort, managing high-volume communication, and performing administrative coordination in fast-paced environments. Background in hands-on care, infection control, and client-centered service. Currently pursuing Certified Nursing Assistant (CNA) certification and enrolled in LPN program starting July 2026 , with a strong interest in women’s health, labor & delivery, and pediatric care. Recognized for strong communication, emotional intelligence, and ability to remain calm during high-pressure situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager & Specialist
Discover Financial Services
01.2025 - Current
- Led cross-functional teams to enhance client engagement strategies and improve account retention.
- Streamlined account management processes to increase operational efficiency and reduce response times.
- Mentored junior staff on best practices in client relationship management and service delivery standards.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Leasing Specialist
Capano Residential
01.2024 - 01.2025
- Manage 80-100 inbound client interactions daily via phone and digital chat, ensuring timely resolution and client satisfaction.
- Conducted market research to identify emerging trends and residential preferences, providing valuable insights for pricing and competition.
- Oversaw the management of residents and applicants on 4 properties company wide.
- Managed leasing processes, ensuring compliance with company policies and local regulations.
Home Health Care Worker
Private Duty
01.2020 - 11.2022
- Provided personal care assistance, including bathing, dressing, and grooming for clients.
- Administered medications as prescribed while monitoring client health and well-being.
- Assisted with mobility and transportation to medical appointments or social activities.
- Developed and maintained positive relationships with clients and their families to enhance care quality.
Team Member
Target
01.2021 - 01.2022
- Specialized in providing exceptional customer service and product knowledge in Beauty Tech and Style departments.
- Assisted customers with tailored recommendations, conducted beauty consultations, and maintained visually appealing merchandise displays.
- Ensured inventory accuracy and collaborated with team members to achieve sales targets and enhance the overall shopping experience.
Education
Licensed Practical Nursing
Dawn Career Institute
Newark, DE06.2027
Skills
- Patient Hygiene & Comfort Measures
- Communication & Patient Support
- Infection Control & Safety Practices
- Vital Signs (Training In Progress)
- Data Entry & Electronic Systems (EHR Ready)
- Team Collaboration in Fast-Paced Environments
- Crisis Response & De-escalation
- Administrative & Clerical Coordination
- Microsoft Office
- Data Management
- Reporting
- Communication
Certification
- Basic Life Support (BLS) – American Heart Association (April 2026)
- Certified Nursing Assistant (CNA) (Expected July 2026
Timeline
Account Manager & Specialist
Discover Financial Services
01.2025 - Current
Leasing Specialist
Capano Residential
01.2024 - 01.2025
Team Member
Target
01.2021 - 01.2022
Home Health Care Worker
Private Duty
01.2020 - 11.2022
Licensed Practical Nursing
Dawn Career Institute