Thomas Montemarano
Nesconset,NY
Summary
Competent Accounts Receivable Specialist bringing 8 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
10
10
years of professional experience
Work History
Collections Specialist
Adecco
12.2017 - Current
- Managed a portfolio of 350 – 400 accounts, focusing on maintaining a low delinquency rate
- Played a key role in a Single Point of Contact initiative to streamline service inquiries and resolutions
- Contributed to global team efficiency by assisting in the documentation of collection processes
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Engaged in direct client interactions to resolve payment issues swiftly and accurately
- Analyzed collection reports to prioritize and conduct collection calls, maintaining detailed notes and resolving disputes regarding billing
- Supported the field and reconciliation teams with account status reports and task assistance, including account reconciliations
- Liaised with Accounts Receivable and Cash Applications teams to ensure accurate payment processing and adjustments.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Financial Services Administrator
The Tax and Financial Center
01.2014 - 11.2017
- Managed and updated company financial accounts using QuickBooks and proprietary software, improving financial accuracy and efficiency
- Maintained high productivity by effectively multitasking and completing tax-related projects on time, aiding in meeting critical deadlines
- Facilitated smooth audits and compliance checks by processing and retrieving financial documentation for auditors, clients, and government agencies
- Handled accounts receivables and managed financial correspondences, ensuring accurate billing and timely communication
- Provided comprehensive tax return support to clients, enhancing client satisfaction and compliance.
Education
Bachelor's degree in Business Administration and Management -
Dowling College
Associate's degree in Business Administration and Management -
Suffolk County Community College
The Wharton School
Skills
- Outbound Calling
- Customer Research
- Business Correspondence Writing
- Payment Posting
- Account Review
- Account Reconciliation
- Issue Investigation
- Finance
Timeline
Collections Specialist
Adecco
12.2017 - Current
Financial Services Administrator
The Tax and Financial Center
01.2014 - 11.2017
Bachelor's degree in Business Administration and Management -
Dowling College
Associate's degree in Business Administration and Management -
Suffolk County Community College
The Wharton School
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