Temi Adesanya

• Managed over 30 named accounts, achieving a 95% customer satisfaction rate through proactive relationship management and technical support.
• Led technical deployments for high-profile clients, ensuring 98% on-time delivery across all projects, exceeding the industry standard by 15%.
• Facilitated customer change management initiatives, leading to a 20% increase in platform adoption across key accounts within 6 months of deployment.
• Developed and implemented customized best practice configurations for customers, driving a 30% improvement in system efficiency and user experience.
• Generated $120K in additional revenue by enabling pre-sales support and identifying opportunities for account expansion across 10+ accounts.
• Delivered comprehensive weekly reports to track project deliverables and success metrics, achieving 100% alignment with customer goals.
• Conducted remote and on-site training sessions, enhancing user proficiency and achieving a 90% user satisfaction on training feedback surveys.

Supported 50+ customer integrations into SaaS platforms, ensuring 99% successful deployment and reducing customer churn by 15%.
Designed functional documents and technical requirements, aligning product capabilities with customer needs, and reducing project delays by 20%.
Improved customer workflow efficiency by recommending best practices, resulting in a 25% reduction in support ticket volume post-implementation.
Partnered with Product and Engineering teams to resolve complex technical issues, achieving a 90% first-time resolution rate.
Conducted business and technical reviews, increasing customer retention by 10% YoY through consistent follow-ups and support.

• Spearheaded the implementation of SaaS solutions for 15+ public safety and business continuity clients, resulting in a 100% success rate.
• Designed and executed project timelines, achieving 95% adherence to deadlines and improving client satisfaction by 12%.
• Reduced system downtime by 25% through optimized configurations and proactive monitoring, improving platform performance for clients.
• Delivered on-site and remote training to over 200 users, with a 92% training effectiveness rating based on post-training surveys.
• Facilitated regular project updates and stakeholder meetings, increasing project transparency and client trust, leading to a 20% improvement in communication efficiency.