Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tessa Mallett

Summary

Accomplished Patient Assistance Coordinator with a proven track record at Millennium Physicians Assoc, adept in relationship building and health service referrals. Excelled in optimizing patient assistance, significantly enhancing revenue cycles. Skilled in community health promotion and proficient in managing detailed insurance verifications. Demonstrates exceptional organizational skills and a commitment to improving patient care and access.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Assistance Coordinator

Millennium Physicians Assoc
10.2021 - Current
  • Responsible for finding the funding for Medicare patients through grants/foundations and copay card assistance for commercially insured patients.
  • Insurance verifications, obtained referrals and chemotherapy benefits
  • Claims follow up which included contacting the foundations and copay card companies for claim status and payments, appeals and claims resubmission.
  • Works closely with financial counselors to optimize patient assistance, enhancing the group's revenue cycle.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Educated patients on available financial assistance programs and enrolled the patients in such programs.
  • Maintained detailed and accurate records between multiple databases and programs.
  • Currently using Nextgen and Iknowmed.
  • Knowledge in EPIC

Community Health Worker / Health Promotions

Avenue 360 Health and Wellness
10.2016 - 06.2020
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Promoted access to healthcare services for underprivileged populations through community outreach efforts.
  • Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
  • Enhanced community health awareness by organizing and leading informative workshops on preventive care and healthy living practices.
  • Streamlined referral processes to community resources, reducing wait times for clients in need of specialized services.

Front Office Coordinator

Texas Oncology
10.2014 - 05.2016
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

Insurance Verification Specialist

Methodist Hospital Healthcare System
06.2011 - 09.2013
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Supported timely claims processing by submitting accurate and complete documentation to insurance companies.

Education

Prairie View A&M University
Prairie View, TX

High School Diploma -

Klein Forest High School
Houston, TX
06-1995

Skills

  • Relationship Building
  • Professional Networking
  • Patient Registration
  • Organized and detail-oriented
  • Health Promotion
  • Community-based resources
  • Health Service Referrals

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased quality of care by developing new tracking and assessment methods.
  • Developed improved tracking and assessment system to increase patient care standards.

Certification

  • HIV/AIDS Certified Educator (ACE) – International Association of Providers of AIDS Care.
  • Community Health Worker Certificate - Various State Departments of Health or Authorized Institutions. (needs to be renewed)

Timeline

Patient Assistance Coordinator

Millennium Physicians Assoc
10.2021 - Current

Community Health Worker / Health Promotions

Avenue 360 Health and Wellness
10.2016 - 06.2020

Front Office Coordinator

Texas Oncology
10.2014 - 05.2016

Insurance Verification Specialist

Methodist Hospital Healthcare System
06.2011 - 09.2013

Prairie View A&M University

High School Diploma -

Klein Forest High School

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Tessa Mallett