Tmarie Jellick
North Port,FL
Summary
Dynamic customer care professional with 6.5 years at PGT Custom Windows and Doors, excelling in conflict resolution and order processing. Proven track record in enhancing client satisfaction and retention through effective complaint management. Proficient in Salesforce, ensuring seamless service experiences and optimizing operational efficiency.
Overview
21
21
years of professional experience
Work History
Customer Care Associate
PGT Custom Windows and Doors
09.2018 - 01.2025
- Managed customer complaints effectively to enhance client satisfaction and retention.
- Addressed and resolved customer inquiries promptly to ensure a seamless service experience.
- Processed orders efficiently to maintain operational flow and meet customer demands.
- Used Sales force, Microsoft outlook, AS 400, Frontier to work cases, issue credits, reply to email.
- 6.5 Years
Group Air Coordinator
The Meeting Group Inc.
02.2016 - 12.2016
- Facilitated corporate meeting arrangements, ensuring timely reservations and proactive communication with attendees for logistical updates.
- Managed complex ticket exchanges and provided airfare quotes, optimizing travel arrangements for clients.
- 1 Year
Administrative Assistant
Zurich North America Insurance
06.2006 - 12.2014
- AP For up to 2504819.41 annually.
- Reconcile billing and statement accounts monthly, maintain zero balance.
- Post expense to ledger.
- Invoices processed monthly.
- Ariba- Project Manager - launched, trained meeting managers.
- Process expense reports for 6.
- Help desk, trouble shoot.
- Administer- Collaborate with Amex Travel Meetings team to monitor results, evaluate trends.
- Troubleshot, help desk for Ez Travel on line booking tool nation wide.
- 8.5 Years
Flight Attendant
Air Wisconsin
02.2004 - 11.2005
- Successfully completed rigorous 8-week FAA certification program.
- Ensured paramount passenger safety and security in strict adherence to FAA regulations and company policies, while consistently maintaining up-to-date operational manuals.
- 2 Years
Education
Los Amigos High
Fountain Valley, CA06-1980
Skills
- Customer relationship management
- Salesforce proficiency
- Conflict resolution
- Order processing
- Data entry accuracy
- Travel coordination
Timeline
Customer Care Associate
PGT Custom Windows and Doors
09.2018 - 01.2025
Group Air Coordinator
The Meeting Group Inc.
02.2016 - 12.2016
Administrative Assistant
Zurich North America Insurance
06.2006 - 12.2014
Flight Attendant
Air Wisconsin
02.2004 - 11.2005
Los Amigos High
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