Tmarie Jellick

• Provide exceptional customer service to clients over the phone and email
• Handle inquiries and concerns with professionalism and efficiency
• Assist customers in placing orders and tracking shipments
• Maintain accurate and up-to-date customer records
• Collaborate with other departments to ensure customer satisfaction
• Utilize CRM system to manage customer interactions

• Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
• Assisted call-in customers with questions and orders.
• Navigated multiple computer systems and applications to find information.

• Coordinated group air travel arrangements for clients
• Managed flight bookings and changes for large groups
• Ensured all travel documents and itineraries were accurate
• Resolved any travel-related issues in a timely and efficient manner
• Collaborated with team members to ensure seamless travel experiences

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Provided administrative support to various departments
• Organized and maintained physical and electronic files
• Coordinated travel arrangements and accommodations
• Assisted with meeting and event planning
• Managed office supplies and inventory
• Performed data entry and basic bookkeeping tasks

• Managed filing system, entered data and completed other clerical tasks.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.