Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

TMekkiel Barnes

Jackson, MS, United States,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

10
years of professional experience

Work History

Virtual Remote Networking
San Antonio, TX

Customer Service Representative
05.2018 - Current

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Care Group
San Francisco, CA

Customer Service Representative
07.2016 - 05.2018

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

CVS/caremark
San Antonio, TX

Customer Service Representative
02.2014 - 07.2016

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Antonelli College - Jackson
Flowood, MS

Certificate from Dental Assisting
05-2018

University Overview

Skills

  • Customer Consulting
  • Customer Complaint Resolution
  • Customer Inquiries
  • Customer Assistance
  • Customer Correspondence
  • Customer Service Excellence
  • Adherence To High Customer Service Standards
  • Customer Experience Improvement
  • Diplomatic Communication
  • Customer Relations Best Practices
  • Customer Needs Assessment
  • Call Decisioning
  • Front Office Administration

Timeline

Customer Service Representative
Virtual Remote Networking
05.2018 - Current
Customer Service Representative
Customer Care Group
07.2016 - 05.2018
Customer Service Representative
CVS/caremark
02.2014 - 07.2016
Antonelli College - Jackson
Certificate from Dental Assisting
TMekkiel Barnes