T Michelle Thomas
Domestic Engineer
Casa Grande,AZ
Summary
Hardworking candidate with positive attitude looking to re-enter job force via Work-From-Home positions in Customer Service or as Call Center Operator.
Overview
22
22
years of professional experience
Work History
Legal Clerk
Wine Valley Investigations
Napa, CA
- Worked in fast paced legal office assisting Private Investigator and Para-legal
- Responsible for conducting legal research and analysis
- Developed positive working relationships with courts, clients, law enforcement members and attorneys
- Maintained heavy call volume
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
Legal Clerk
Social Security Administration, SSA
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records, observing confidentiality, and extreme discretion.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Attended court hearings and depositions to take notes and document proceedings.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Hotel Telephone Operator, Venetian Hotel
Temp Agency
Las Vegas, NV
- Supported customers by managing 200 calls per day efficiently while maintaining professionalism and upbeat tone.
- Operated switchboard and routed incoming calls to appropriate departments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Domestic Engineer
Self-employed
Casa Grande, AZ
06.2001 - Current
- Reared 3 daughters from birth
- Taught various abilities and notions
- Created and balanced budgets
- Maintained home, completed laundry, performed kitchen management
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated high level of initiative and creativity while tackling difficult tasks
Education
No Degree - General Studies
California State University - LA
Los Angeles, CA06.1987
High School Diploma -
Downtown Business Magnet High School
City Of Los Angeles, CA06.1987
Skills
- 40 WPM
- Microsoft and Word Perfect
- Critical Thinking
- Active Listening
- Guest Satisfaction
- Customer Service and Assistance
- Setting Up Appointments
- Documenting Calls
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Administrative Duties
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"I can do all things through Christ who gives me strength"
Apostle Paul
Timeline
Domestic Engineer
Self-employed
06.2001 - Current
Legal Clerk
Wine Valley Investigations
Legal Clerk
Social Security Administration, SSA
Hotel Telephone Operator, Venetian Hotel
Temp Agency
No Degree - General Studies
California State University - LA
High School Diploma -
Downtown Business Magnet High School