Sequoia Johnson
Henderson,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am most passionate about promoting lasting relationships by delivering quality service and unparalleled support to my customers and team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nurse Assistant
Mark Twain Manor
06.2023 - 02.2024
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Provided nutritional support by helping plan meals according to dietary requirements, portioning food accurately, feeding those who required help eating due to mobility limitations or other difficulties swallowing solid foods safely without choking.
Server
Applebee's Neighborhood Grill & Bar
11.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Longhorn Steakhouse
12.2021 - 11.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Baker
Sam's Wholesale Club
07.2020 - 12.2021
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Supported business growth by participating in local community events as a representative of the bakery.
Retail Sales Associate
Plato's Closet
01.2019 - 05.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associate of Science - General Studies
Wichita State University
Wichita, KS05.2021
Skills
- Data Entry
- Product Knowledge
- Patient Care
- Workflow Management
- Client Relationship Building
Certification
- CNA - Certified Nursing Assistant
Timeline
Nurse Assistant
Mark Twain Manor
06.2023 - 02.2024
Server
Applebee's Neighborhood Grill & Bar
11.2022 - 05.2023
Server
Longhorn Steakhouse
12.2021 - 11.2022
Baker
Sam's Wholesale Club
07.2020 - 12.2021
Retail Sales Associate
Plato's Closet
01.2019 - 05.2019
Associate of Science - General Studies
Wichita State University
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