T.Mohammed Meeran
Guduvancheri,Tamil Nadu
Summary
To work in a firm with a professional work-driven environment and apply my knowledge, skills which would enable me as a graduate to grow while fulfilling organizational goals.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Associate (CSA) H1
Firstsource Solutions LTD.
India
10.2019 - 02.2022
- Working in Market Intelligence operation teams - providing the statistical data for Distributor's monthly invoice feeds by sourcing and classifying the products from broad medical field online and also to maintain the UOM of the existing data.
- Part of data management team, focusing mainly on sourcing and classification of medical devices and equipments from broad medical field.
- Maintaining the quality of data collected and ensure adequacy, accuracy and legitimacy of data.
- Providing the statistical data for the various distributor’s monthly invoice feeds by keenly following the workflow instructed by the client.
- Visiting various distributors and Manufacturers website to collect and understand the field specific use of the medical product.
- Being a prominent team player to complete and attain client’s SLA on monthly basis.
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
B.Tech (Biotechnology) -
Crescent Institute of Science And Technology.
Chennai.01.2019
HSC -
Bharathiyar Matriculation Higher Secondary School
01.2015
SSLC -
Bharathiyar Matriculation Higher Secondary School
01.2013
Skills
- MS Excel
- Client Engagement
- Troubleshooting
- Email Etiquette
- Issue Research
- MS Office
Personal Information
- Father's Name: Thamin Ansari E
- Blood Group: O+ve
- Date of Birth: 02/27/1998
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Personal Skills And Strengths
- Flexibility
- Interest to learn new things & applying new ideas.
- Time management
- Good verbal & written Communication
- Good Leadership and trustworthy
- Ability to work in a team.
- Excited by the challenge of research and experimentation.
- Sharp observation powers, good memory and willingness to learn
Linguistic Abilities
- Tamil
- English
Hobbies and Interests
- Geo-political affairs
- Cricket
- cycling
Disclaimer
I Mohammed Meeran, hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Senior Customer Service Associate (CSA) H1
Firstsource Solutions LTD.
10.2019 - 02.2022
B.Tech (Biotechnology) -
Crescent Institute of Science And Technology.
HSC -
Bharathiyar Matriculation Higher Secondary School
SSLC -
Bharathiyar Matriculation Higher Secondary School