Trenice Murphy
Virtual Assistant
Sacramento,CA
Summary
Organized and dedicated Virtual Assistant with 15 years of of providing exceptional administrative and customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Self -Employed At TMurphy_Virtual Assist
Sacramento, CA, United States
03.2021 - Current
- Providing administrative support to business owners with day-to-day back-end tasks such as email inbox management, calendar and scheduling, online file management, building and maintaining customer relationships, website research, and creating documents.
Virtual Assistant
Freelancer/ Kenzie & Co
Remote
02.2022 - 05.2022
- Gathered, and documented findings from website researching wordpress website building and theme design, website checklist, affiliate marketing, social media hashtags and trending blog topics.
Virtual Assistant
Freelancer / Higher Heights
Remote
03.2022 - 04.2022
- Created powerpoint presentation design for digital coaching course.
- Create and design symbols, fonts and slide transition around content topic and discussion to add expression to image, and search photos.
Virtual Assistant
Home Cleaning Service
Remote
10.2021 - 01.2022
- Pre-screened resumes, Conduct interview screening for company to assess qualified applicants for interview with owner.
- Prepared interviewed questions, collected information and note-take information into word document.
- coordinate appointment time slots and created scheduling system using Calendly for interviewees and references to book an interview and appointments
- Explained questions in better detail for interviewees and their references to allow truthful answers.
- Verify employment background screening.
- Create and promote job posting on Pipeline, Indeed and Facebook Market.
- Emailed potential applicants for interview, acquire information and follow-up with status of application.
Virtual Assistant
Landscaping Company
Remote
07.2021 - 01.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Entered customer feedback into computer survey system.
Customer Support Representative
HealthSherpa
Remote-Sacramento , CA
09.2020 - 12.2020
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Carried out administrative tasks such as providing quotes, handling policy renewals, maintaining records and collecting insurance payments.
- Contact potential clients by using direct email marketing and phone contacts.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Documented customer concerns and inquiry resolutions in internal computer system.
Office Administrative Manager
Sunburst Projects
Sacramento, CA
04.2019 - 09.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assigned tasks and directed team of office assistant and provide support to Executive Director and staff.
- Administered support to Camp Director, served as community liaison and participated in educational outreach.
- Handled initial phone and walk-in intake process of potential and returning clients in collecting following information to be formally screened for services by the director and clinical social worker.
- Completed monthly billing, maintain data entry, databases and maintain logs for county program.
- Handled mail, petty cash and ordered office supplies and maintain and kept low cost of inventory.
- Managed telephone, greeted guest and clients, and scheduled appointments for agency, events, training and staff meetings.
Office Administrative Assistant
Sunburst Projects
Sacramento , CA
04.2019 - 09.2020
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted agendas, recorded minutes and created documents for meetings.
- Served on Worlds Aids Day committee, event planning and gathered donations, outreach to volunteers and speakers.
Program Assistant, Data Reporting and Outreach
G.O.A.L. For Women
Sacramento, CA
06.2015 - 11.2015
- Conduct and maintain research for program database and staff calendars
- Prepared and compiled accurate documentation to county, data entry, and file.
- Upkeep office equipment operation
- Promote positive agency image to participants and other community members
Education
Certificate - Virtual Assistant
Laptop Freedom Program
Online 06.2021
Certificate - Office Assistant
Regional Occupation Program (ROP)
Sacramento, CA06.2009
High School Diploma -
Mira Loma High School
Sacramento, CA06.2009
Skills
- Strong Organizational Skills
- Database and Client Management Systems
- Ease with Computers and Technology
- Scheduling and Appointment Coordination
- Document and File Management
- Critical thinker and problem solver
- Personable and easy to work with
- Love for continuous learning and growth
Certification
Resident Insurance Producer, Accident and Health
California Department of Insurance
Issued Oct 2020 - Expires Oct 2022
Credential ID 4078278
Timeline
Virtual Assistant
Freelancer / Higher Heights
03.2022 - 04.2022
Virtual Assistant
Freelancer/ Kenzie & Co
02.2022 - 05.2022
Virtual Assistant
Home Cleaning Service
10.2021 - 01.2022
Virtual Assistant
Landscaping Company
07.2021 - 01.2022
Virtual Assistant
Self -Employed At TMurphy_Virtual Assist
03.2021 - Current
Customer Support Representative
HealthSherpa
09.2020 - 12.2020
Office Administrative Manager
Sunburst Projects
04.2019 - 09.2020
Office Administrative Assistant
Sunburst Projects
04.2019 - 09.2020
Program Assistant, Data Reporting and Outreach
G.O.A.L. For Women
06.2015 - 11.2015
Certificate - Virtual Assistant
Laptop Freedom Program
Certificate - Office Assistant
Regional Occupation Program (ROP)
High School Diploma -
Mira Loma High School
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