Summary
Overview
Work History
Education
Skills
Volunteer Work Activities Honors
Timeline
Generic

T'Naeja Bethea

Greensboro,NC

Summary

Dynamic professional with a proven track record at UnitedHealthcare, excelling in project management and customer service. Skilled in team building and data analysis, I have successfully led training sessions and resolved complex issues, enhancing team performance and member satisfaction. Passionate about making a positive impact through effective leadership and support.

Overview

7
7
years of professional experience

Work History

Team Lead / Junior Supervisor

UnitedHealthcare
Greensboro, NC
08.2022 - Current
  • Provide guidance and support to advocates using reference tools across multiple channels (Teams, meetings, email).
  • Lead team trainings and coaching sessions to enhance performance and knowledge.
  • Resolve escalated issues and refer to NEST/NEC as needed.
  • Collaborate directly with client management teams.
  • Assist supervisor with administrative tasks, including pulling reports to monitor time, attendance, and workforce functions.

Benefit Advocate

UnitedHealthcare
Greensboro, NC
11.2020 - 08.2022
  • Delivered first-call resolution by identifying and addressing customer needs related to benefits, claims, and eligibility.
  • Provided empathetic and accurate support to members, ensuring a positive experience.

Social Work Intern

Communities in Schools of Greater Greensboro
Greensboro, NC
08.2019 - 04.2020
  • Mentored students to support academic performance and overall well-being.
  • Maintained accurate documentation and case records.

Team Leader (AmeriCorps)

Greensboro Urban Ministry
Greensboro, NC
09.2018 - 08.2019
  • Distributed nutritional packages to underserved individuals.
  • Trained and supervised volunteers to ensure effective service delivery.

Education

M.D. - Business Administration

University of Phoenix
Phoenix, AZ
12.2024

Bachelor of Social Work -

North Carolina A&T State University
Greensboro, NC
05.2020

Skills

  • Project management
  • Data analysis
  • Regulatory compliance
  • Team building
  • Customer service
  • Public speaking

Volunteer Work Activities Honors

  • Dean’s List
  • Member of the Month – AmeriCorps (2018)
  • Certificate of National Service Award
  • Team Lead of the Month – UnitedHealthcare (2023)

Timeline

Team Lead / Junior Supervisor

UnitedHealthcare
08.2022 - Current

Benefit Advocate

UnitedHealthcare
11.2020 - 08.2022

Social Work Intern

Communities in Schools of Greater Greensboro
08.2019 - 04.2020

Team Leader (AmeriCorps)

Greensboro Urban Ministry
09.2018 - 08.2019

M.D. - Business Administration

University of Phoenix

Bachelor of Social Work -

North Carolina A&T State University

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