Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tnaiasyah Williams

Mansfield,TX

Summary

Dedicated Member Support Specialist with a strong record in resolving member issues and providing guidance on programs and services. Demonstrated problem-solving skills and effective communication foster member satisfaction and retention. Proven ability to enhance service quality through proactive support and member engagement.

Overview

6
6
years of professional experience

Work History

Member Support Specialist (Remote)

Conservice
Mansfield, Texas
09.2020 - 05.2026
  • Delivered timely assistance via phone, email, and chat support.
  • Resolved member inquiries using CRM software to enhance satisfaction.
  • Educated members on resources and benefits, boosting engagement.
  • Maintained detailed records of customer interactions to ensure service continuity.

Prior Authorization Representative (Virtual)

Everise
Clearwater, Florida
03.2025 - 02.2026
  • Reviewed clinical documentation to ensure adherence to insurance guidelines.
  • Processed prior authorization requests for medical services, ensuring timely approvals.
  • Clarified authorization requirements and procedures, enhancing communication with healthcare providers.
  • Utilized electronic health record systems to efficiently track and manage authorization requests.

Claims Processor

Manpower Staffing
Irving, Texas
01.2022 - 05.2024
  • Utilised claims management software to track and manage claim statuses, enhancing workflow efficiency.
  • Processed claims by reviewing documentation and verifying accuracy to ensure timely resolutions.
  • Reviewed policy details to confirm compliance with company guidelines, ensuring adherence to standards.

Education

Medical Assistant Graduate -

Concorde Career College
Dallas, TX

Skills

  • Claims management and prior authorization review
  • Medical billing and payment processing
  • Account reconciliation
  • CRM software proficiency
  • Customer service and remote chat support
  • High-volume call center experience
  • Technical troubleshooting

Timeline

Prior Authorization Representative (Virtual)

Everise
03.2025 - 02.2026

Claims Processor

Manpower Staffing
01.2022 - 05.2024

Member Support Specialist (Remote)

Conservice
09.2020 - 05.2026

Medical Assistant Graduate -

Concorde Career College
Tnaiasyah Williams