T’Naya Hall
Rowland Heights,CA
Summary
Diligent Resident Advisor proficient in campus procedures, safety standards and emergency response. Energetic, motivated and thorough with excellent conflict resolution and organizational skills. Analytical and attentive professional driven to help students thrive in academic and campus life. Versed in monitoring and fairly enforcing policies among residents. Adept at completing rounds and checking in frequently with residents, proactively resolving challenges.
Overview
5
5
years of professional experience
Work History
Resident Advisor
Cal Poly Pomona University
Pomona, CA
05.2021 - 05.2022
- Enforced policies and safety standards through building and room rounds.
- Interviewed and hired new Resident Advisors.
- Solved grievances and complaints by fostering the development of relationships among 60 residents.
- Managed administrative duties: budgeting, maintenance requests, incident reports, and room transfers
Social Justice Leader
Cal Poly Pomona University
Pomona, CA
05.2020 - 05.2022
- Managed the team filing system for the teams documents, schedule and meeting agendas.
- Managed advertisement and marketing materials such as event flyers, newsletters, etc, for social media.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Implemented team and community building through management improvements to enhance class morale and engagement.
- Collaborated with administrators on classroom policies, management strategies and discipline.
Student Success Leader
Cal Poly Pomona University
Pomona, CA
11.2021 - 03.2022
- Elevation and empowerment of student of color voices to help ensure graduation equity for under-represented minorities and low-income students.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Co-creation of multi-faceted student success engagement campaigns
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
Leadership Development Intern
Cal Poly Pomona University
Pomona, CA
05.2021 - 08.2021
- Engaged in beginning of year orientations to assist students with initial adjustment to university academic life.
- Presented and drafted various spreadsheets and announcements for ongoing updates and campus-wide leadership programs.
- Facilitated and created workshops
- Assisted with administrative work as needed
Sales Associate
Best Buy
City of Industry, CA
12.2019 - 03.2020
- Organized to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Cashier
Cashier
Target
Rowland Heights, CA
08.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in store.
Teacher's Assistant
Ybarra Academy - Rowland Chinese School
Walnut , CA
08.2016 - 06.2017
- Provided assistance in the classroom while the teacher conducted curriculum based group lessons.
- Mentored 20+ students in grades K-8th
- Taught English to students in grades K-8th.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Translated for the Chinese community throughout the year about the English Learning programs available.
Education
Bachelor of Arts - GEMS (Gender, Ethnicity, Multicultural Studies)
California Polytechnic State University
Pomona, CA05.2022
Skills
- Dormitory Program Operations
- Complaint Reviews
- Staff Meetings
- Student Behavior Observance
- Crisis Situations
- Resident Engagement
- Resident Support
- Call Answering and Routing
- Maintenance Requests
- Community Resident Safety
- Safety Guidelines
Languages
Chinese (Mandarin)
Limited Working
Timeline
Student Success Leader
Cal Poly Pomona University
11.2021 - 03.2022
Resident Advisor
Cal Poly Pomona University
05.2021 - 05.2022
Leadership Development Intern
Cal Poly Pomona University
05.2021 - 08.2021
Social Justice Leader
Cal Poly Pomona University
05.2020 - 05.2022
Sales Associate
Best Buy
12.2019 - 03.2020
Cashier
Target
08.2018 - 01.2019
Teacher's Assistant
Ybarra Academy - Rowland Chinese School
08.2016 - 06.2017
Bachelor of Arts - GEMS (Gender, Ethnicity, Multicultural Studies)
California Polytechnic State University
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