TNesha Johnson
Merced,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
1
1
Certification
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Customer Service Representative
Family Dollar
Merced, California
06.2026 - Current
- Handled returns, exchanges, and customer complaints professionally.
- Greeted shoppers and answered questions in Family Dollar discount retail store.
- Processed cash, credit, and debit payments at register.
Customer Service Cashier
Bath and Body Works
Merced, California
09.2024 - 01.2025
- Processed cash, credit, and debit payments at register.
- Handled returns, exchanges, and customer complaints professionally.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted shoppers and answered questions in Family Dollar discount retail store.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supported team members with stocking, recovery, and daily store tasks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Assistant Store Manager
Rainbow Shops
Merced, CA
11.2021 - 02.2024
- Checked prices and promoted current store deals to customers.
- Balanced cash drawer and secured receipts during shift changes.
- Processed cash, credit, and debit payments at register.
- Handled returns, exchanges, and customer complaints professionally.
- Collected deposits or payments and arranged for billing.
- Conducted regular follow-up calls with customers after resolving their issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Manager on Duty
IHOP
Merced, California
10.2011 - 04.2021
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Education
Medical Assisting - Medical Assistant
Milan Institute
06.2023 - 03.2024
Green Oaks Performing Arts Academy
Shreveport, LASkills
- Point of sale
- Cash handling
- Register operations
- Return processing
- Complaint resolution
- Problem solving
- Time management
- Team collaboration
- Calendaring
Languages
English
Professional
Certification
- Medical Assistant
- Serve Safe
Timeline
Customer Service Representative
Family Dollar
06.2026 - Current
Customer Service Cashier
Bath and Body Works
09.2024 - 01.2025
Medical Assisting - Medical Assistant
Milan Institute
06.2023 - 03.2024
Assistant Store Manager
Rainbow Shops
11.2021 - 02.2024
Manager on Duty
IHOP
10.2011 - 04.2021
Green Oaks Performing Arts Academy