Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tuong Lam

Seattle,WA

Summary

Personable I enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.

Overview

5
5
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Barista

Hello Em
Seattle, WA
06.2021 - Current
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Received and accurately processed customer payments.
  • Prepared and served hot or cold beverages.
  • Ordered and received supplies to restock beverage items.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Restocked product displays based on demand and projected sales.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Memorized official and off-menu coffee and tea preparations.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Described menu items to customers and suggested products based on stated preferences.
  • Input orders into point of sale system and handled customer payments.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Student Ambassador

Seattle Central College
Seattle, WA
02.2020 - 06.2021
  • Managed registration process for new students during orientation sessions.
  • Attended or conducted information sessions and application workshops to assist students with course registrations.
  • Helped with registration processes and applications.
  • Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
  • Conducted campus tours for prospective students and their families.
  • Provided information to visitors regarding the admission process, academic programs and student life.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.

Front Desk Attendant

Mitchell Activity Center
Seattle, WA
10.2018 - 01.2020
  • Updated records for each reservation according to changes in availability or booking status.
  • Performed administrative tasks such as filing paperwork or data entry into computer systems.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Answered guest inquiries.
  • Conducted transactions, confirming guestinformation and processing according to standard protocol.

Education

Associate of Science - Engineering

Seattle Central College
Seattle, WA
06-2021

Bachelor of Science - Electrical Engineer

University of Washington
Seattle, WA
2021.09 - Current

Skills

  • Food Running
  • Coffee Expertise
  • Espresso Machine Operation
  • Ordering Procedures
  • Up-Selling
  • Cash Handling
  • Customer Service
  • Computer Skills
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Following Instructions
  • Mechanically Inclined
  • Attention to Detail
  • Fluent in Vietnamese
  • Proficient in Java, System Verilog, Matlab

Certification

  • Adobe Web designing.

Languages

Vietnamese
Native/ Bilingual

Timeline

Bachelor of Science - Electrical Engineer

University of Washington
2021.09 - Current

Barista

Hello Em
06.2021 - Current

Student Ambassador

Seattle Central College
02.2020 - 06.2021

Front Desk Attendant

Mitchell Activity Center
10.2018 - 01.2020

Associate of Science - Engineering

Seattle Central College

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Tuong Lam