T'Nia Bowles
Brownstown,MI
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Gesher Human Services
11.2023 - Current
- Provide training and support to the elderly and people with disabilities at home, at work, and in the community
- Provide transport, prepare meals, clean, and provide training to people at their homes, workplaces, and community.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
Teacher Aide/Assistant
Rainbow Village Childcare & Preschool
09.2022 - Current
- Supervised children within a dynamic childcare program and provided care for infants and toddlers, preschool and pre-k children
- Used the DHS system for billing for childcare, as well as MI registry.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Patient Care Technician- Shadowing
Michigan Medicine
01.2024 - 02.2024
- Assists physician/provider during diagnostic procedures; assists and supports patients before and during procedures; assists in specimen collection
- Applies and changes ECG electrodes and pulse ox probe; attaches patient to travel (ECG and A-line) monitor.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Direct Line Therapist
Building Bridges Therapy
05.2023 - 12.2023
- Successfully worked with children with autism
- Implemented behavior plans with BCBA and behavior technicians.
- Assisted clients in exploring feelings and understanding behaviors.
- Maintained detailed documentation of therapy sessions, tracking clients'' achievements and identifying areas for future focus.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Managed challenging behaviors effectively using evidence-based practices such as differential reinforcement and functional communication training.
Digital Marketing Trainee
The Global Tech Experience/Noz Sunscreen
08.2023 - 12.2023
- Designed and built an ecommerce website using Shopify
- Implemented brand guidelines and developed on-brand creative and copy
- Created paid and organic social media content for Instagram & Facebook
- Sourced influencers and planned a global influencer campaign on Tik Tok
- Calculated cost-efficiency metrics, evaluated and reported on campaign performance
- Created a paid search campaign on Google Ads
- Collaborated with a global team to complete marketing tasks.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
Digital Marketing Trainee
The Global Tech Experience/Charity Water
08.2023 - 12.2023
- Designed a marketing strategy for engaging GenZ audiences
- Created paid and organic social media content for Instagram & Facebook
- Sourced influencers and planned a global influencer campaign on TikTok.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Behavior Technician
Zelexa Therapy
06.2022 - 02.2023
- Successfully worked with children with autism
- Implemented behavior plans with BCBA and behavior technicians.
- Assisted in development of therapeutic activities for patients.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Customer Service Representative
Birdi Digital Pharmacy
09.2021 - 06.2022
- Patient care specialist providing customer service with ordering medications and medical devices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Henry Ford Medical Center
01.2021 - 09.2021
- Kept the front desk clean and supplied with all the necessary supplies
- Greeted, communicated with, and welcomed guests
- Answered all customer's questions and addressed their complaints
- Answered all incoming calls & redirected them when needed.
- Cross-trained and backed up other customer service managers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Temperature Screener
City Shield
07.2020 - 01.2021
- Observing and screening Chrysler employees for safety and security purposes per COVID protocol.
- Assisted in maintaining employee attendance records by documenting temperature check results daily.
- Played an essential role in preventing potential outbreaks at the workplace, ensuring prompt identification of symptomatic individuals through careful observation during screenings.
- Contributed to a safe work environment by promptly identifying potential health concerns and escalating them to management.
- Disinfected tools, equipment and surfaces between patients.
Caregiver
Bright Star Care
09.2019 - 12.2020
- Private caregiver
- Assisted residents with daily living such as bathing, dressing, grooming, and meal prep.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Caregiver
Pro Care Unlimited
08.2019 - 06.2020
- Assisted residents with daily living such as bathing, dressing, grooming with individuals with disabilities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Rehabilitation Service Technician
Special Tree Rehabilitation
09.2018 - 01.2020
- Performed all necessary and requested patient care procedures, including keeping rooms clean and neat, monitoring vital signs and other fundamental care actions
- Maintained medication, nutrition, and physical fitness.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Implemented medical, behavioral and clinical team care plans and documented activities in medical systems.
- Maintained records of patient information in accordance with HIPAA regulations.
Food Service Assistant
Henry Ford Wyandotte Hospital
11.2017 - 12.2018
- Served patients and prepared meal trays
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cleaned and maintained work areas, equipment and utensils.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Followed food safety practices and sanitation guidelines.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
Education
Bachelor's in Science - Radiology
Wayne State University
Detroit, MI02.2024
Skills
- Computer skills such as Microsoft Word, Excel, and Powerpoint
- Time management
- Documentation and Recordkeeping
- Client Transportation
- Verbal and written communication
- Complex Problem-Solving
- Medication and Appointment Reminders
- Epic
- CPR/AED
- Basic Life Support for Health Care Providers (BLS)
Certification
- CPR Certification
- BLS Certification
Timeline
Patient Care Technician- Shadowing
Michigan Medicine
01.2024 - 02.2024
Direct Support Professional Caregiver
Gesher Human Services
11.2023 - Current
Digital Marketing Trainee
The Global Tech Experience/Noz Sunscreen
08.2023 - 12.2023
Digital Marketing Trainee
The Global Tech Experience/Charity Water
08.2023 - 12.2023
Direct Line Therapist
Building Bridges Therapy
05.2023 - 12.2023
Teacher Aide/Assistant
Rainbow Village Childcare & Preschool
09.2022 - Current
Behavior Technician
Zelexa Therapy
06.2022 - 02.2023
Customer Service Representative
Birdi Digital Pharmacy
09.2021 - 06.2022
Customer Service Representative
Henry Ford Medical Center
01.2021 - 09.2021
Temperature Screener
City Shield
07.2020 - 01.2021
Caregiver
Bright Star Care
09.2019 - 12.2020
Caregiver
Pro Care Unlimited
08.2019 - 06.2020
Rehabilitation Service Technician
Special Tree Rehabilitation
09.2018 - 01.2020
Food Service Assistant
Henry Ford Wyandotte Hospital
11.2017 - 12.2018
Bachelor's in Science - Radiology
Wayne State University
- CPR Certification
- BLS Certification
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