Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Tnia Gee

Virginia Beach,VA

Summary

A skilled and prepared restaurant manager with extensive expertise in guaranteeing smooth operations and excellent customer service. Strong emphasis on working as a team and adjusting to changing demands in order to get the best results. Competent at managing inventories, resolving conflicts, and training employees. Renowned for creating a great work atmosphere, being dependable, and exercising excellent leadership. Possessing a strong sense of leadership, a love for serving people, and the willingness to learn and develop in a fast-paced setting. Uses good communication and dispute resolution techniques, and has the capacity to pick up customer service procedures rapidly. Prepared to apply and hone leadership and customer service abilities in a career that can be done in person or virtually. A childcare provider is equipped to handle the responsibilities of occasional babysitting. Competent in establishing a secure and caring environment. Adaptable and trustworthy, with a strong emphasis on collaboration and attaining favorable results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor of Restaurant

Freddys Frozen Custard And Steakburger
04.2022 - Current
  • Professionally addressed and resolved guest problems to raise overall satisfaction levels.
  • Increased client satisfaction by guaranteeing constant food and service quality.
  • Coordinated team members with a goal on increasing customer satisfaction, productivity, and efficiency. Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Oversaw daily cash handling operations, reducing inconsistencies and guaranteeing accurate accounting records.
  • Kept an eye on health and safety regulations to keep the workplace hygienic and secure.
  • Daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Continuously coached staff members, fostering opportunities for professional development within the company.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Managing incoming calls, emails, faxes per day

Babysitting and House Care

Personal Friend
03.2019 - Current
  • Keeping an eye on babies, pets, and cleaning and upkeep of the house while the parents are at work.
  • Self-driven and highly accountable for one's actions.
  • Performed well in hectic settings.

Customer Service Representative

Self.inc
01.2024 - 04.2025
  • Efficiently handled high-stress situations, resolving disagreements or conflicts while remaining professional under duress.
  • Empathically handled client concerns to boost repeat business and loyalty.
  • Resolved escalated calls quickly and effectively, offering solutions that satisfied both the organization and its clients.
  • Answered inquiries from clients for information about the business, goods, and services.

Retail Associate

Toys R Us
01.2017 - 04.2018
  • Stocked goods, labeled them clearly, and arranged them by color or size.
  • Efficiently managed inventory, guaranteeing appropriate stock levels and prompt product replacement.
  • Accurately managed cash transactions, keeping registers balanced and minimizing inconsistencies when shifts changed.
  • Kept the store spotless and friendly to improve clients' overall purchasing experiences.

Education

High School Diploma -

Ocean Lakes High School
Virginia Beach, VA
07-2022

Skills

  • Customer service
  • Team coordination
  • Hospitality
  • Staff training
  • Scheduling
  • Computing skills
  • Typing skills
  • Retail
  • Cashiering
  • Counting money
  • Management
  • Baby sitting
  • Time-management

Accomplishments

    -I donated 260 hours at school between 2016 and 2017—working in fast food, cleaning up trash, and providing free assistance to the boys' and girls' club at the Rec Center—all of which were recorded on the Honor Roll.

    -Engaged in Girl Scouting and spent three years (2011-2014) selling orders door-to-door.

    -Due to additional credential points, I was able to graduate a year early and skip the eleventh grade while maintaining a stellar GPA.

    -Years of computer-related experience, including typing, troubleshooting, working in internet and computer environments, and providing customer service.

Certification

  • Trainer Certification
  • Retail Supervisor Certification
  • Customer Service Certification

Languages

English
Full Professional
Spanish
Elementary

Interests

  • Cooking
  • Documenting and sharing travel experiences
  • Music
  • Dancing
  • Watching Movies and TV Shows
  • DIY and Home Improvement

Timeline

Customer Service Representative

Self.inc
01.2024 - 04.2025

Supervisor of Restaurant

Freddys Frozen Custard And Steakburger
04.2022 - Current

Babysitting and House Care

Personal Friend
03.2019 - Current

Retail Associate

Toys R Us
01.2017 - 04.2018

High School Diploma -

Ocean Lakes High School
Tnia Gee