T'niece Arroyos-Lawson
Fresno,CA
Summary
I am a people-oriented person successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Team Member
Jack in the Box
Fresno, CA
10.2020 - 08.2022
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted customers with product selection and ordering process.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Monitored expiration dates on food items for freshness assurance.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Shift Manager
Jack in the Box
Fresno, CA
10.2022 - 09.2023
- Provided coaching and guidance to team members when necessary to improve performance.
- Monitored store operations to ensure compliance with company policies and procedures.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Documented receipts, employee hours and inventory movement.
- Reinforced rules to promote superior employee performance.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Taught staff upselling techniques to meet revenue targets.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Shipping and Receiving Clerk
United States Cold Storage
Fresno, CA
09.2023 - Current
- Operated computers to access information related to shipping activities.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Maintained inventory of shipping materials and supplies.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Identified order discrepancies and damaged items and notified supervisor.
- Performed regular cycle counts to maintain accurate inventory records.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Compared and verified identifying information of outgoing shipments.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
Education
High School Diploma -
Clovis High School
Clovis, CA05-2022
Skills
- Customer Service
- Positive Attitude
- Decision-Making Capabilities
- Sales Expertise
- Order Preparation
- Money Handling
- Organizing Work Stations
- Sales and Marketing
- Following Instructions
- Attention to Detail
- Creativity and Innovation
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
- Computer Skills
- Social Media Expertise
- Safety Understanding
- Training and Mentoring
- Heavy Lifting
- Goal Setting and Achievement
- Product Knowledge
- Continuous Development
Timeline
Shipping and Receiving Clerk
United States Cold Storage
09.2023 - Current
Shift Manager
Jack in the Box
10.2022 - 09.2023
Team Member
Jack in the Box
10.2020 - 08.2022
High School Diploma -
Clovis High School
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