Summary
Overview
Work History
Education
Skills
Relevant Accomplishments
References
Work Availability
Quote
Timeline
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T'Nikka Dowell

T'Nikka Dowell

Sacramento,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Department of Motor Vehicles

08.2018 - Current
  • Inspect documents for authenticity, verify customer identity, analyze documents, input sensitive information into various databases, order of documents, prepare and key important documents, excellent customer service skills, resolve complex customer transactions

Trinity Fresh

11.2017 - 03.2018
  • Answer inbound/outbound calls, resolve complex and routine customer issues, enter customer orders, send/respond to emails throughout the department, maintain the accuracy and completeness of all customer accounts, effective use of Excel, Microsoft Word, and outlook, ability to multitask, work in a fast pace environment, communicate effectively with customers and different departments, fax, copy, print labels, invoices, and bill of lading, knowledge of assigning routes, adding inventory, auto assigning lots, and shipping, ability to run open reports, knowledge of closing task

Jackson Hewitt Tax Service, Tax Preparer

12.2016 - 01.2018
  • Conducts in-person interviews for potential clients, participates in call campaigns and other marketing activities, exceptional customer service, tax software applications, audits all tax returns for completion and accuracy, consults tax law references, research and advise taxpayers with sufficient information for tax purposes, filing and keyboarding, makes inbound and outbound calls, experience working in a fast-paced environment, working knowledge and experience with PIT, ability to demonstrate good judgment and dependability, experience working in a contact center

Sacramento Regional Transit, Bus Operator

01.2016 - 08.2016
  • Works independently and make independent decisions, performs great customer service, follows district operating policies and procedures, communicates effectively and tactfully, maintains on time schedules and assignments, works in a fast paced environment, follows safe, defensive driving practices, advice customers regarding important updated information, collects fares and validates passes, excellent communication skills

Senior Equipment auto operator, Elite Logistics Sacramento.CA

10.2015 - 12.2015
  • Performed customer service activities, maintained on time schedule, worked thoroughly with supervisors and employees, drive in safe competent manner on public streets, ability to sit for long periods of time, memorized route and assignments, communicated effectively and tactfully

Professional Vehicle Operator, Paratransit Inc. Sacramento, CA

01.2004 - 04.2015
  • Performed exemplary customer service, assisted passengers with disabilities, worked independently and made independent decisions, passion for helping people, collected and logged all fare transactions, completed scheduled assignment, communicated effectively with passengers, dispatch, and supervisors, excellent decision-making skills, attended regular meetings regarding policies, procedures, safety, company goals, refresher training course, improvements, statistical reports, and data, kept accurate records, adjusted to changing priorities

Seasonal Tax Clerk, Franchise Tax Board Rancho Cordova, CA

12.2001 - 04.2003
  • Passed security clearance, handled confidential and sensitive documents, worked independently and with team members, routed and delivered incoming correspondence, worked in a fast-paced environment, followed oral and written directions, great organizational skills, excellent communication skills

Vault Cashier, Brinks Sacramento CA

04.2001 - 05.2002
  • Passed security clearance, worked independently and with other team members, processed, checked in, and prepared liability, worked in a fast-paced environment, evaluated inventory, completed data entry for all transactions of liability, reported any issues affecting production and accuracy, maintained clean and organized work area, prepare outbound orders and replenishments for the next day's route, meet deadlines and ensured maximum product quality, cross-trained

Education

Some College (No Degree) - Business Administration And Management

Cosumnes River College
Sacramento, CA

Skills

  • Microsoft Office
  • Problem Solving
  • Mobile Data
  • Computer
  • Customer Service
  • Presentations
  • Personal Tax Preparer
  • Public Speaking
  • File Management
  • Profiler
  • Silvercreek
  • Excel
  • Outlook
  • Research
  • Research Background
  • Administrative Skills
  • Microsoft Word
  • Departmental support
  • Understanding of business functions
  • Complaint resolution
  • Recordkeeping strengths
  • Administrative support
  • Technical Support

Relevant Accomplishments

  • Obtained class B license with passenger endorsement
  • Excellent decision-making skills
  • Continuously received accommodations from both management and customers for excellence in quality customer service
  • Received customer service certificates
  • Conducted presentations to individuals and groups of up to 20 attendees
  • Prepared statistical data and/or reports and presented the information to relevant staff and team members
  • Completed college-level English reading and writing
  • Knowledge and skills of mapping out geographical locations
  • Worked in a fast-paced environment
  • Successfully passed high-security clearance
  • Analyzed and corrected taxpayer's return
  • Inventory evaluations
  • Successfully Obtained PTIN
  • Registered with CTEC

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Department of Motor Vehicles

08.2018 - Current

Trinity Fresh

11.2017 - 03.2018

Jackson Hewitt Tax Service, Tax Preparer

12.2016 - 01.2018

Sacramento Regional Transit, Bus Operator

01.2016 - 08.2016

Senior Equipment auto operator, Elite Logistics Sacramento.CA

10.2015 - 12.2015

Professional Vehicle Operator, Paratransit Inc. Sacramento, CA

01.2004 - 04.2015

Seasonal Tax Clerk, Franchise Tax Board Rancho Cordova, CA

12.2001 - 04.2003

Vault Cashier, Brinks Sacramento CA

04.2001 - 05.2002

Some College (No Degree) - Business Administration And Management

Cosumnes River College

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T'Nikka Dowell