TNISHA R. SHIREY
Remote Title Closer
Tampa,FL
Summary
Knowledgeable Remote Online Notary Public with an honest reputation and 3 years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team.
Overview
2025
2025
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
REMOTE ONLINE CLOSER / NOTARY
First American Title
Zephyrhills, Florida
2 2022 - Current
- Administered oath to document signers to obtain affirmation of truth.
- Checked client identification to maintain compliance with state legal requirements.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Set up and managed appointments for client notary services.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Examined documents for accuracy, completion and compliance before notarizing.
- Checked documents and identifying credentials for all parties.
Customer Service Representative
Safeco/Liberty Mutual
Zephyrhills, FL
01.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer/agent needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Account Manager / Customer Service Analysis
HUNTER WARFIELD
Zephyrhills, Florida
05.2010 - 02.2019
- Provide client training and/or retraining on proprietary systems ( Yardi, Onesite, MRI, Property Solutions), and consultative services for new and existing clients and employees.
- Resolve daily client questions and concerns, and ensure the resolution of issues in a timely manner, as well as, follow-ups every 30-90 days using an established CRM Internal Systems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Followed through with client requests to resolve problems
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Mortgage Processing Analyst
Bank Of America
Zephyrhills, FL
03.2009 - 05.2011
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager
Customer Service Claim Analysis
UNITED HEALTH GROUP
Zephyrhills, FL
02.2007 - 03.2009
- Maintained working knowledge of Medicare regulations, managed care industry, pertinent legislation, and competitive environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders
Education
B.S. Degree - Business Communications
HUNTER COLLEGE
NEW YORK, NY 01.2003 - 01.2006
Associate of Arts - Marketing
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
New York, NY 01.1994 - 01.2002
Skills
Excellent time Management Skills
Remote Problem Resolution
Online research
Official Notary of the Public
Expert closer
Remote learning support
Certification
Florida Cerified Notary Training - NNA
Timeline
Customer Service Representative
Safeco/Liberty Mutual
01.2021 - 02.2022
Florida Cerified Notary Training - NNA
11-2020
Florida Certified Signing Agent- NNA
11-2020
Account Manager / Customer Service Analysis
HUNTER WARFIELD
05.2010 - 02.2019
Mortgage Processing Analyst
Bank Of America
03.2009 - 05.2011
Customer Service Claim Analysis
UNITED HEALTH GROUP
02.2007 - 03.2009
B.S. Degree - Business Communications
HUNTER COLLEGE
01.2003 - 01.2006
Associate of Arts - Marketing
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
01.1994 - 01.2002
REMOTE ONLINE CLOSER / NOTARY
First American Title
2 2022 - Current
Similar Profiles
GEVONNA WILLIAMSGEVONNA WILLIAMS
Order processor at First American TitleOrder processor at First American Title
Thomas O’Brien DominguezThomas O’Brien Dominguez
Lead Software Engineer at First American TitleLead Software Engineer at First American Title
Adam KampschoerAdam Kampschoer
Escrow Officer at First American TitleEscrow Officer at First American Title
Jerimiah MertzJerimiah Mertz
Principal Product Manager at First American TitlePrincipal Product Manager at First American Title
Jeremy KellerJeremy Keller
Section Chief at US Air Force- Dept. of DefenseSection Chief at US Air Force- Dept. of Defense