TNZIA ROBINSON
Houston
Summary
Sharp and driven, with a strong desire to complete projects on time. Confident and energetic customer service representative passionate about serving
customers. Inrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve isssues quickly. I am looking for a rewarding position where I can serve customers and enhance my skills.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Staples Warehouse
Houston
09.2023 - 04.2025
- Collaborated with team members to complete daily shipping tasks effectively.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Customer Service Representative
Staples
09.2022 - 07.2023
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Alorica
01.2021 - 08.2022
- Answered customer calls promptly to avoid long wait times on hold
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse Worker
Amazon Warehouse HOU
10.2018 - 01.2021
- Lifted materials weighing up to 50 pounds on a regular basis
- Sorted packages for delivery
- Fulfilled orders accurately, contributing to streamlined warehouse operations.
Education
High School Diploma -
North Forest High School
Houston, TX05.2018
Skills
- Attention to Detail
- Problem-Solving
- Written Communication
- Self-Motivated
- Multitasking Abilities
- Customer Service
- Warehouse safety
- Reading Comprehension
- Typing Proficiency
- Active Listening
- Excellent Communication
- Data Entry
- Customer Relations
- Order fulfillment
- Shipping procedures
- Material handling
Timeline
Warehouse Associate
Staples Warehouse
09.2023 - 04.2025
Customer Service Representative
Staples
09.2022 - 07.2023
Customer Service Representative
Alorica
01.2021 - 08.2022
Warehouse Worker
Amazon Warehouse HOU
10.2018 - 01.2021
High School Diploma -
North Forest High School