To Pham
Denver,CO
Summary
Dynamic Library Assistant with a proven track record at Tokyo Library, excelling in customer relationship management and library services. Known for fostering a welcoming environment and enhancing community engagement through innovative outreach. Proficient in cataloging and shelving, I effectively supported patrons while maintaining meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Library Assistant
Tokyo Library
01.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Gained strong understanding of various methods for cataloging books and other materials.
- Helped children select appropriate reading level library books.
- Processed library card applications and maintained patron records with accurate contact information.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Answered patron questions in-person or by phone regarding library services and resources.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
Assistant Restaurant Manager
Japanese Restaurant
01.2021 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
GED -
Town International School
Tokyo, Japan 03-2021
BBA - Business Management
Hanoi University Business And Technology
Hanoi, Vietnam 06-2013
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Written and oral communication
- Computer assistance
- Cataloging and shelving
- Shelf reading
- Library services
- Administrative support
- Customer relationship management
Languages
English
Professional Working
Japanese
Limited Working
Vietnamese
Native or Bilingual
Timeline
Library Assistant
Tokyo Library
01.2023 - 09.2024
Assistant Restaurant Manager
Japanese Restaurant
01.2021 - 01.2023
GED -
Town International School
BBA - Business Management
Hanoi University Business And Technology
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