Toan Nguyen
517 Royal Oak Dr
Summary
Dynamic manager with a proven track record at Wonder Nails, excelling in operational management and staff training. Enhanced client satisfaction through effective scheduling strategies and compliance oversight. Skilled in data analysis and adept at maintaining confidentiality, I consistently drive service quality improvements and foster strong client relations.
Overview
8
8
years of professional experience
Work History
Manager
Wonder Nails
08.2022 - Current
- Managed daily operations to ensure smooth workflow and optimal service delivery.
- Trained and mentored staff on nail care techniques and customer service best practices.
- Developed scheduling strategies to maximize team productivity during peak hours.
- Implemented inventory management procedures to reduce waste and enhance supply chain efficiency.
- Oversaw compliance with health and safety regulations in salon operations.
- Prepared written reports and summaries with accuracy and clarity
- Reviewed records and documents to identify inconsistencies
- Maintained confidentiality of sensitive information
- Followed established procedures and legal guidelines
- Observed and documented customer interactions and activities
- Communicated professionally with diverse individuals
- Managed high-pressure situations while remaining calm and objective
- Collected information accurately for follow-up or review
- Analyzed data to identify trends and patterns relevant to ongoing inquiries.
Nail Technician
Happy Nails
01.2018 - 07.2022
- Delivered exceptional nail care services, enhancing client satisfaction and loyalty.
- Provided detailed consultations to assess client needs and preferences for nail designs.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Educated clients on nail care products and techniques to promote healthy nails.
- Analyzed customer feedback to identify trends and improve service quality initiatives.
- Implemented systems for tracking customer interactions, enhancing follow-up efficiency.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Criminology And Justice
Loyola University, New Orleans
New Orleans, LA2023
Internal Audit
Loyola University, New Orleans
New Orleans, LA2022
Skills
- Operational management
- Staff training
- Scheduling strategies
- Inventory management
- Data analysis
- Client relations
- Computer skills
- Compliance oversight
- Report preparation
- Record review
- Confidential information handling
- High-pressure management
- Documentation practices
- Detailed report writing
- Interview techniques
Languages
Vietnamese
Native or Bilingual
Timeline
Manager
Wonder Nails
08.2022 - Current
Nail Technician
Happy Nails
01.2018 - 07.2022
Master of Science - Criminology And Justice
Loyola University, New Orleans
Internal Audit
Loyola University, New Orleans