Toast Gowan
Oakland,CA
Summary
Dedicated professional with a proven track record at Pasadena Humane Society & SPCA, excelling in animal care and customer service. Skilled in sanitation protocols and adept at enhancing volunteer engagement and facility safety. Achieved notable improvements in animal welfare standards and customer satisfaction through effective team management and dispute resolution.
Overview
8
8
years of professional experience
Work History
Animal Care Associate
East Bay Spca
09.2023 - 01.2025
- Enhanced volunteer engagement at the facility by training volunteers covering essential skills for prospective volunteers interested in animal care roles.
- Handled challenging animal behaviors calmly and effectively through appropriate behavioral modification techniques, promoting a safe environment for all.
- Ensured accurate record-keeping of animal health, behavior, and dietary requirements, facilitating optimal care management.
- Promoted positive animal welfare standards by advocating for enrichment activities, addressing behavioral concerns, and facilitating socialization opportunities.
Adoption Manager
Pasadena Humane Society & SPCA
01.2019 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Animal Care Attendant
Personal Preference Pet Resort And Spa
09.2018 - 01.2019
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission
Adoption Counselor
Pasadena Humane Society & SPCA
08.2016 - 10.2017
- Facilitated training sessions on various topics related to adoption for prospective adoptive parents and professionals.
- Oversaw the work of voulnteers.
- Evaluated adoption agency policies and procedures on a regular basis to ensure high standards of practice were maintained consistently.
Education
No Degree - Animal Behavior
10-2017
High School Diploma -
06-2009
Skills
- Sanitation protocols
- Animal enrichment
- Habitat maintenance
- Waste management
- Customer Service
Timeline
Animal Care Associate - East Bay Spca
09.2023 - 01.2025
Adoption Manager - Pasadena Humane Society & SPCA
01.2019 - 03.2020
Animal Care Attendant - Personal Preference Pet Resort And Spa
09.2018 - 01.2019
Adoption Counselor - Pasadena Humane Society & SPCA
08.2016 - 10.2017
Animal Behavior Collage - No Degree, Animal Behavior
Sunrise Christain School - High School Diploma,
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