Dynamic professional with a proven track record at Afghan British Islamic High School, excelling in customer service and conflict resolution. Skilled in team building and schedule management, I enhanced customer satisfaction and retention while fostering a collaborative environment. Committed to continuous improvement and effective communication, I drive positive outcomes in every role.
Hi, I’m
Toba Sidiqi
Customer Service
Hermitage,TN
Summary
Overview
20
years of professional experience
Work History
Afghan British Islamic High School
Customer Relationship Officer
09.2018 - 12.2020
Job overview
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Self Employed Services
Tailor
01.2001 - 08.2018
Job overview
- Provided high-quality alteration and repairs for clothing and drapery.
- Marked finished patterns with garment size, section and style information.
- Created new garments based on established parameters or specific body measurements.
- Assisted clients with fabric selection based on their preferences and intended use of the garment.
- Altered patterns to fit client requirements.
- Completed fittings with models and customers and pinned garments for planned alterations.
- Maintained sewing machines and equipment, ensuring optimal performance for precise workmanship.
- Enhanced customer satisfaction by providing personalized tailoring services and alterations.
- Took up and let down hems to shorten or lengthen garment parts.
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Conducted final fittings before special events.
Education
Kabul University Kabul, Afghanistan
Bachelor Of Social Science from General Art And History
12.2014
University Overview
Skills
Team building
Timeline
Customer Relationship Officer
Afghan British Islamic High School
09.2018 - 12.2020
Tailor
Self Employed Services
01.2001 - 08.2018
Kabul University
Bachelor Of Social Science from General Art And History
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